Bilingual Case Manager, Spanish Speaking
Pair Team
Associate Technical Writer
ACA Group
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina, Pennsylvania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver well-written end-user and internal documentation for ComplianceAlpha
- Work with subject matter experts to understand ComplianceAlpha; develop and maintain client-facing user documents, training materials, internal guides
- Report to the lead technical writer
- This role begins remote with potential hybrid; location options include Raleigh/Durham or Pittsburgh areas
- Collaborate with product teams to understand tools and products; assist in development and maintenance of client-facing user documents
- Provide ad hoc support in drafting content for marketing and training purposes, for the ACA website, and to satisfy internal requests
Requirements
- Bachelor's degree in technical writing, English, journalism, or other writing-centric program
- 1-2 years related writing experience with a focus on technology
- SaaS product experience
- Familiarity with software/platforms such as MadCap Flare, Zendesk Guide, or Userpilot
- Flexible and able to juggle multiple documentation requests at once
- Exceptional written and verbal communication skills
- Ability to understand technical subject matter and produce written content that can be understood by both technical and non-technical audiences
- Dependable, disciplined, and self-motivated enough to work remotely without on-site supervision
- Well-organized and able to work as part of a fast-paced team to meet demanding timelines
