Technical Writer
Zylo
Technical Writer, Data Centers
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Create and maintain technical documentation for data center operations, including standard operating procedures (SOPs), user manuals, and troubleshooting guides.
- Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, and user-friendly documentation.
- Develop and update diagrams, process flows, and other visual aids to support written documentation as necessary.
- Ensure all documentation adheres to company standards, industry best practices, and regulatory requirements.
- Review and edit existing documentation for accuracy, clarity, and consistency.
- Manage documentation version control and maintain a centralized repository for all technical documents.
- Participate in data center projects to document new installations, upgrades, and process improvements.
- Aid in creating training materials for data center staff and end-users.
- Stay current with industry trends and emerging technologies in data center operations.
Requirements
- Bachelor's degree in Technical Writing, English, Information Technology, or a related field
- 3-5 years of experience in technical writing, preferably in IT or data center environments
- Strong understanding of data center operations, infrastructure, and technologies
- Excellent writing, editing, and proofreading skills with a keen eye for detail
- Proficiency in technical writing tools and software
- Ability to understand and communicate complex technical concepts to various audiences
- Strong interpersonal and communication skills for effective collaboration with technical teams
- Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM)
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingdocumentation managementversion controlprocess flowsuser manualstroubleshooting guidesSOPseditingproofreadingdata center operations
Soft skills
attention to detailcollaborationcommunicationinterpersonal skillsability to translate technical conceptsclarity in writingadaptabilitytraining material creationproject participationinformation gathering
