ACA Group

Resource Manager

ACA Group

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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About the role

  • Manage the assignment of PMO Project Managers and Delivery resources to active and upcoming projects based on resource availability, skills, and project timelines
  • Collaborate with PMO Project Managers to identify resources required for upcoming tasks by reviewing and fulfilling resource requests
  • Ensure Delivery resources are timely and accurately inputting and updating their skills and certifications in-system
  • Maintain the matrix of skills and certifications needed by Delivery resources to deliver projects and ensure all resources are keeping their skills up-to-date at least quarterly via skills reporting and dashboards
  • Partner with Sales, Order Management, PMO Project Managers, and Services leadership to forecast resource needs for upcoming projects
  • Review and fulfill resource requests and communicate gaps in resource availability or skill sets to the RMO Director and other key stakeholders
  • Assist in refining resource management processes and contribute to updates in standard operating procedures (SOPs)
  • Support the adoption and effective use of resource management tools and technology
  • Address and resolve resource allocation conflicts, escalating complex issues to the RMO Director when necessary
  • Ensure accurate and timely updates to project and resource data impacting resource management
  • Monitor resources and project data to ensure accurate reporting

Requirements

  • Bachelor’s degree in Business, Management, Operations, or a related field
  • Minimum 2 years of experience in supervision and resource management, workforce planning, or a similar role
  • Proficiency in Certinia (PSA) or similar resource management technology
  • Demonstrated ability to work collaboratively across departments
  • A commitment to providing exceptional service to internal customers
  • Knowledge of project management and related business processes
  • Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
  • Ability to work well in a fast-paced, small-team environment
  • Ability to work independently, multi-task and prioritize effectively
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
  • Attention to detail and ability to work independently with minimal supervision
Benefits
  • medical coverage fully funded by ACA for employees and their family
  • access to Maternity & Fertility and Wellness programs
  • Personal Accident Insurance
  • Group Term Life Insurance
  • Employee Discount programs
  • Employee Resource Groups
  • designated ACA Paid Holidays
  • Privilege Leave
  • Casual/Sick Leave
  • other leaves of absence to support your physical, financial and emotional well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementworkforce planningproject managementskills reportingdashboardsresource allocationsupervisionmulti-taskingprioritizationattention to detail
Soft Skills
collaborationcustomer servicedependabilityflexibilityadaptabilityindependencecommunicationproblem-solvingtime managementteamwork