ACA Group

RMO Resource Manager – Lead

ACA Group

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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Job Level

Senior

About the role

  • Lead and supervise RMO Resource Managers, including performance management, hiring recommendations, and professional development.
  • Oversee allocation of PMO Project Managers and Delivery resources to ensure balanced workloads across projects.
  • Review and approve fulfillment of resource requests, ensuring prioritization based on strategic demand.
  • Ensure team maintains accurate skills matrices, certifications, and availability data in Certinia (PSA).
  • Collaborate with Sales, PMO, and Delivery leadership to forecast future resource demand and capacity.
  • Resolve escalated conflicts related to staffing, skill gaps, or capacity limitations.
  • Improve and enforce RMO standard operating procedures and governance.
  • Drive adoption and consistent use of resource management tools and analytics dashboards.
  • Provide insights and reporting to leadership on resource utilization, capacity trends, and risks.

Requirements

  • Bachelor’s degree in Business, Management, Operations, or a related field
  • 5+ years of experience in supervision and resource management, workforce planning, or a similar role
  • Proficiency in Certinia (PSA) or similar resource management technology
  • Strong communication, leadership, and stakeholder management skills
  • Knowledge of project management and related business processes
  • Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
  • Ability to perform in fast-paced, dynamic, cross-functional environments.
  • Ability to drive outcomes, multi-task and prioritize effectively.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
  • Attention to detail and ability to work independently with minimal supervision.
Benefits
  • medical coverage fully funded by ACA for employees and their family
  • access to Maternity & Fertility and Wellness programs
  • Personal Accident Insurance
  • Group Term Life Insurance
  • Employee Discount programs
  • Employee Resource Groups
  • time off for designated ACA Paid Holidays
  • Privilege Leave
  • Casual/Sick Leave
  • other leaves of absence to support your physical, financial and emotional well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementworkforce planningproject managementperformance managementskills matricescapacity planningresource allocationdata reportinganalytics
Soft Skills
leadershipcommunicationstakeholder managementconflict resolutionadaptabilitydependabilityflexibilityattention to detailindependencemulti-tasking