ABS Kids

Bilingual Center Support Specialist

ABS Kids

full-time

Posted on:

Location Type: Office

Location: Chino • California • United States

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Salary

💰 $18 - $20 per hour

Job Level

Junior

About the role

  • Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
  • Make reminder calls one week prior to and the day before scheduled appointments
  • Review account to see if a client has missing documents and obtain any missing information
  • Reschedule cancellations/No call no shows for assessments
  • Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
  • Fill out the order request form on a weekly basis
  • Communicate needs to the office manager in an emergency situation
  • Tidy lobby and all other areas of the ABA Therapy Center
  • Mail paper packets to clients
  • Answer calls and emails from clients and staff
  • Put up office supplies and mark log as received as they are received
  • Assist providers with any questions or office needs
  • Make sure the mail is distributed daily
  • Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
  • Communicate with supervising Behavior Analyst about schedule changes
  • Responsible for the tracking and administration of the cancellation policy
  • Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
  • Ensure BT submits PTO in our payroll system
  • Run weekly reports to monitor call outs by Behavior Technicians.
  • Run daily unconverted appointments audit report
  • Adhere to federal HIPAA regulations and any company policies & procedures

Requirements

  • High school diploma or GED
  • 1 or more years of medical office or administrative office experience
  • Professional and excellent communication skills
  • High attention to detail
  • Computer literacy skills including Microsoft Office
  • Fluency in Spanish and English.
Benefits
  • Full benefits
  • Typical hours M-F 7a-4p
  • Casual work environment
  • Opportunities for advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical office experienceadministrative office experiencecomputer literacyMicrosoft Officereportingschedulingdocument managementinventory managementPTO managementHIPAA compliance
Soft Skills
communication skillsattention to detailorganizational skillsinterpersonal skillsproblem-solvingtime managementcustomer serviceadaptabilityteam collaborationemergency communication
Certifications
high school diplomaGED