ABS Kids

Customer Support

• Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
• Make reminder calls one week prior to and the day before scheduled appointments
• Review account to see if a client has missing documents and obtain any missing information
• Reschedule cancellations/No call no shows for assessments
• Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
• Fill out the order request form on a weekly basis
• Communicate needs to the office manager in an emergency situation
• Tidy lobby and all other areas of the ABA Therapy Center
• Mail paper packets to clients
• Answer calls and emails from clients and staff
• Put up office supplies and mark log as received as they are received
• Assist providers with any questions or office needs
• Make sure the mail is distributed daily
• Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
• Communicate with supervising Behavior Analyst about schedule changes
• Responsible for the tracking and administration of the cancellation policy
• Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
• Ensure BT submits PTO in our payroll system
• Run weekly reports to monitor call outs by Behavior Technicians.
• Run daily unconverted appointments audit report
• Adhere to federal HIPAA regulations and any company policies & procedures

Bilingual Center Support Specialist

Center Support Specialist

Director

• Manage and provide direct supervision and parent training services for a reduced caseload size.
• Conduct assessments, develop treatment plans, and ensure the implementation of high-quality ABA services.
• Complete feedback forms and performance trackers for each BT, LRBT, and BAT that is supervised each month.
• Supervise 1 or more BATs, providing regular mentoring and guidance.
• Ensure that BATs are appropriately implementing treatment plans and adhering to ethical standards of practice.
• Provide a specified amount of direct supervision each month to clients under the care of BATs, as required by regulatory standards.
• Monitor and evaluate the performance of BATs.
• Provide regular feedback and professional development opportunities.
• Conduct performance reviews and contribute to the decision-making process regarding the advancement of BATs.
• Ensure that all services provided meet the highest standard of quality and ethical practice.
• Work closely with other BCBAs, therapists, and professionals within the organization.
• Communicate effectively with families and caregivers, providing updates and involving them in the treatment process.
• Attend and contribute to team meetings and professional development sessions.
• Provide mentorship and support to other BCBAs as needed.

Assistant Director – ABA Services

• Provide direct supervision and parent training services for a reduced caseload size
• Conduct assessments, develop treatment plans, and ensure the implementation of high-quality ABA services
• Complete feedback forms and performance trackers for each BT, LRBT, and BAT that is supervised each month
• Oversee 1 or more BATs, providing regular mentoring and guidance
• Ensure that BATs are implementing treatment plans and following ethical standards of practice
• Provide a specified amount of direct supervision each month to clients under the care of BATs, as required by regulatory standards
• Monitor and evaluate the performance of BATs
• Provide regular feedback and professional development opportunities
• Conduct performance reviews and contribute to the decision-making process regarding the advancement of BATs
• Ensure that all services provided meet the highest standard of quality and ethical practice
• Work closely with other BCBAs, therapists, and professionals within ABS Kids
• Communicate effectively with families and caregivers, providing updates and involving them in the treatment process
• Attend and contribute to team meetings and professional development sessions
• Provide mentorship and support to other BCBAs
• Report to the Director of ABA Services

Assistant Director of ABA Services

• Caseload Management: Provide direct supervision and parent training services for a reduced caseload size.
• Conduct assessments, develop treatment plans, and ensure the implementation of high-quality ABA services.
• Complete feedback forms and performance trackers for each BT, LRBT, and BAT that is supervised each month.
• Supervise BATs: Oversee 1 or more BATs, providing regular mentoring and guidance.
• Ensure that BATs are implementing treatment plans and following ethical standards of practice.
• Provide a specified amount of direct supervision each month to clients under the care of BATs, as required by regulatory standards.
• Performance Management: Monitor and evaluate the performance of BATs.
• Provide regular feedback and professional development opportunities.
• Conduct performance reviews and contribute to the decision-making process regarding the advancement of BATs.
• Quality Assurance: Ensure that all services provided meet the highest standard of quality and ethical practice.
• Collaboration and Communication: Work closely with other BCBAs, therapists, and professionals within ABS Kids.
• Communicate effectively with families and caregivers, providing updates and involving them in the treatment process.
• Attend and contribute to team meetings and professional development sessions.
• Provide mentorship and support to other BCBAs.
• Report to the Director of ABA Services

• Greet clients and ensure forms are complete
• Make reminder calls for appointments
• Review accounts for missing documents
• Reschedule cancellations and no-shows
• Maintain office inventory
• Communicate needs to the office manager
• Tidy lobby and office areas
• Mail paper packets to clients
• Answer calls and emails from clients and staff
• Assist providers with office needs
• Modify schedules for Behavior Technicians
• Track cancellation policy administration
• Ensure Behavior Technicians submit PTO