ABS Kids

Customer Support

• Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
• Make reminder calls one week prior to and the day before scheduled appointments
• Review account to see if a client has missing documents and obtain any missing information
• Reschedule cancellations/No call no shows for assessments
• Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
• Fill out the order request form on a weekly basis
• Communicate needs to the office manager in an emergency situation
• Tidy lobby and all other areas of the ABA Therapy Center
• Mail paper packets to clients
• Answer calls and emails from clients and staff
• Put up office supplies and mark log as received as they are received
• Assist providers with any questions or office needs
• Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
• Communicate with supervising Behavior Analyst about schedule changes
• Responsible for the tracking and administration of the cancellation policy
• Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
• Ensure BT submits PTO in our payroll system
• Run weekly reports to monitor call outs by Behavior Technicians.
• Run daily unconverted appointments audit report
• Adhere to federal HIPAA regulations and any company policies & procedures

Center Support Specialist

Analyst

• Join a company founded and led by BCBAs
• Manage a manageable caseload (8-10 clients per BA)
• Participate in sensory-friendly community events, Special Olympics, local partnerships
• Support to supervise and mentor future BCBAs

Bilingual Behavior Analyst

• Greet clients and ensure appropriate forms are complete
• Make reminder calls one week prior to and the day before appointments
• Review accounts to obtain missing information
• Reschedule cancellations and No call no shows
• Look over inventory and office supplies weekly
• Communicate needs to the office manager in emergencies
• Tidy lobby and ABA Therapy Center
• Mail paper packets to clients
• Answer calls and emails from clients and staff
• Assist providers with any questions or office needs
• Modify/adjust schedules of Behavior Technicians (BTs)
• Communicate schedule changes with supervising Behavior Analyst
• Track and administer the cancellation policy
• Work with BTs regarding cancellations due to illness
• Ensure BT submits PTO in the payroll system
• Run weekly reports to monitor call outs and audits

Operations

• Lead and support our Behavior Technicians (BTs) and admin team
• Manage daily operations - scheduling, inventory, facilities, and more
• Track performance, budgets, and KPIs
• Handle caregiver concerns and team communication
• Onboard new hires and ensure policy compliance

Center Support Specialist

Bilingual Behavior Analyst

Center Support Specialist

Operations Manager