Abridge

Engineering Manager

• Scope, resource, evangelize, and execute developer platform and cloud infrastructure solutions across environments and clouds
• Collaborate with department heads across product engineering, security, product management, commercial, and more to develop, align, and execute an extremely ambitious strategic roadmap.
• Work at the level of small tiger teams to unblock, enable, and drive execution and solutioning.
• Attract top talent and hire quickly while maintaining a consistently high bar.
• Iterate on the hiring process along with other leaders, improve diversity and equity, retain and maximize the effectiveness of an extremely senior team.
• Develop the careers of your team, create top-of-ladder development opportunities, and continuously raise the bar for your staff as well as your peers and leaders in their abilities and awareness.

Engineering Manager, Platform

Program Manager

• Run and Evolve the VoC Program: Oversee daily operations of Abridge’s feedback ecosystem, ensuring it remains effective, scalable, and aligned with evolving organizational needs. Identify friction points and partner with cross-functional teams to refine program workflows.
• Manage Feedback Intake & Routing: Own the processes for capturing, categorizing, and routing feedback from clinicians, partners, and internal teams, ensuring clarity, consistency, and high signal quality.
• Surface Cross‑Channel Insights: Partner with the Sr. Commercial Insights Analyst to identify themes and trends across feedback sources. Translate these insights into clear opportunities and risks that inform roadmap and GTM priorities.
• Support Commercial Prioritization: Working closely with the Market Insights & Intelligence Manager, provide synthesized feedback insights that shape roadmap recommendations and help determine high‑impact product priorities tied to revenue, adoption, and customer experience.
• Align Cross‑Functional Stakeholders: Facilitate recurring feedback reviews with Product, Clinical Success, and other teams to ensure shared understanding of user needs and known issues.
• Expand VoC to New Products: Build and launch VoC frameworks for new products, ensuring scalable mechanisms for intake, prioritization, and insight generation.
• Integrate New Feedback Sources: Identify gaps in our feedback ecosystem and recommend new inputs to address them. Evaluate and integrate additional sources that strengthen visibility into user needs.
• Connect Insights to Roadmap Decisions: Maintain visibility into how feedback influences product decisions and outcomes. Establish simple, repeatable reporting that demonstrates VoC impact.
• Champion the Customer Voice: Ensure that the needs of our partners and users are easily accessible, actionable, and consistently embedded in decision‑making across Abridge.

Voice of Customer Program Manager

Infrastructure Engineer

• Design, build, and operate high-scale data pipelines to ingest, normalize, and enrich security telemetry.
• Develop and maintain self-service platforms that allow security teams to manage secrets, identity perimeters, and security guardrails at scale.
• Write production-grade services to automate complex security workflows.
• Establish automated security guardrails and golden path modules that ensure our cloud resources are secure by default.
• Partner with platform and product engineering to integrate security requirements into the developer lifecycle.
• Influence the selection of our security stack and establishing the engineering standards for a growing team.

Senior/Staff Security Infrastructure Engineer

People Operations

• Own and continuously improve HR operations across onboarding, offboarding, and employee lifecycle management.
• Ensure data accuracy and system integrity in our tools.
• Partner with IT, Legal, and Finance to operationalize compliance, audits, and policy updates.
• Document and standardize core People workflows in Notion to increase efficiency and reliability.
• Serve as business owner for People Systems (HRIS, ATS, Headcount Planning, Notion).
• Stand up our reporting and analytics frameworks that give leaders insight into headcount, attrition, and workforce metrics.
• Partner with the CFO and FP&A on headcount forecasting and reconciliation.
• Partner with the People and Finance teams to execute compensation review and calibration cycles.
• Lead process design, data validation, and systems enablement for compensation and equity cycles.
• Manage compensation vendors, surveys, and benchmarking logistics as needed.

Head of People Operations

Director

• Evaluate new product offerings and provide subject matter expertise to our product teams.
• Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
• Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
• Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.

Clinical Success Director – Nursing

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

Clinical Success Director

Product Manager

• Own the data platform roadmap and operate the platform as a first-class product.
• Define and drive a unified data strategy across ingestion, retention, storage, querying.
• Ensure platform decisions are grounded in healthcare use cases and translate directly into product leverage.
• Make principled tradeoffs between flexibility for experimentation and the long-term needs of stability, performance, and maintainability.
• Own product decisions for ingestion pipelines across multiple data types, including audio, EHR, and other future data sources.
• Partner with engineering to design scalable, secure storage systems that support both current use cases and future healthcare products.
• Define access and querying patterns that reliably power analytics, ML pipelines, and customer-facing features.
• Set clear standards for data quality, reliability, latency, and availability across the platform.
• Anticipate scale challenges as data volume, complexity, and usage grow across teams and products.
• Ensure the platform meets enterprise-grade security, privacy, and compliance requirements inherent to healthcare.
• Optimize for strong developer experience through clear abstractions, tooling, and documentation.
• Reduce friction for product teams consuming data, enabling faster iteration and higher-quality features.
• Actively gather feedback from internal users and evolve the platform to drive adoption and trust.
• Work closely with platform and product engineering, infrastructure, and ML teams as a thought partner and decision-maker.
• Collaborate effectively across engineering, customer success, sales, and marketing to align platform capabilities with strategic objectives.
• Partner with Security, Compliance, Legal, and Product to ensure data capabilities align with regulatory and business needs.
• Communicate complex technical concepts and tradeoffs clearly to both technical and non-technical stakeholders.

Staff Product Manager, Data Platform

Human Resources

• Own the product strategy and roadmap for our EHR platform and integrations (Epic, Athenahealth, Cerner, MEDITECH, and others).
• Define where we partner deeply with EHRs, where we differentiate, and how we evolve as the ecosystem changes.
• Translate customer needs, commercial priorities, and competitive dynamics into clear product direction and execution plans.
• Partner closely with Engineering to deliver integrations that are dependable, scalable, and strategically aligned.
• Ensure integrations meet healthcare compliance and security requirements (e.g., HIPAA, SOC 2, interoperability standards such as HL7/FHIR). Establish standards for reliability, data quality, and performance across the EHR platform.
• Anticipate and address scale challenges as adoption, data volume, and use cases expand.
• Manage day-to-day product relationships with EHR vendors and integration partners.
• Coordinate certification efforts, roadmap alignment, and platform changes with external partners.
• Represent product priorities clearly and professionally in vendor discussions.
• Work with Partnerships, Sales, Customer Success, and Implementation teams to support deals and customer launches.
• Clearly articulate integration capabilities, constraints, and roadmap direction to the field.
• Incorporate customer and market feedback into ongoing product evolution and positioning.