Abridge

Senior Director, Clinical Success

Abridge

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $251,000 - $313,000 per year

Job Level

Senior

About the role

  • Team Leadership & Strategy
  • Lead, mentor, and scale a team of Clinical Success Directors (MDs, DOs, PAs, NPs) and Nursing Clinical Success Directors (RNs, LPNs, etc.) focused on clinician enablement, change management, and adoption.
  • Build team culture that is collaborative, mission-driven, and performance-oriented.
  • Define and track team goals, success metrics, and KPIs that align with organizational impact.
  • Collaborate with internal stakeholders across Implementation, Product, Partner Success, Sales, and Support to ensure a seamless partner experience from onboarding through long-term success.
  • Clinical Enablement & Change Management
  • Oversee the design and delivery of scalable training programs and resources for diverse clinician types (physicians, advanced practice providers, and nurses).
  • Partner with health systems to establish clinical champions and effective change management plans tailored to local workflows and needs.
  • Ensure your team delivers proactive outreach, ongoing support, and adoption strategies for both individual users and enterprise-wide deployments.
  • Product Feedback & Strategy
  • Serve as a strategic clinical voice in partnership with Product and Design teams to surface insights, feature requests, and opportunities for improvement.
  • Create clear frameworks and documentation that translate real-world feedback into actionable product direction.
  • Partner with Product Marketing to develop compelling collateral and messaging aligned with evolving clinical workflows.

Requirements

  • Clinical background required: MD, DO, PA, NP, or RN with direct experience in documentation workflows (Epic preferred).
  • 10+ years of professional experience, with at least 3 years in people leadership—preferably leading clinicians or clinical success/adoption teams in a high-growth or health tech setting.
  • Deep understanding of clinical documentation workflows, provider needs, and the cultural nuances of provider adoption.
  • Experience managing enterprise change management efforts across diverse care teams and specialties.
  • Proven ability to inspire and lead high-performing teams with empathy and clarity.
  • Strong cross-functional collaboration skills and a growth mindset.
  • Passion for building tools that truly improve the lives of clinicians and the quality of patient care.
Benefits
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
  • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
  • Paid Parental Leave: Generous paid parental leave for all full-time employees.
  • Family Forming Benefits: Resources and financial support to help you build your family.
  • 401(k) Matching: Contribution matching to help invest in your future.
  • Personal Device Allowance: Tax free funds for personal device usage.
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
  • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
  • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
  • Compensation and Equity: Competitive compensation and equity grants for full time employees.
  • ... and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical documentation workflowschange managementtraining program designKPI trackingenterprise change managementclinical enablementproduct feedbackcollateral developmenthealth tech experiencescalable resource delivery
Soft Skills
team leadershipmentoringcollaborationempathyclaritygrowth mindsetperformance orientationstrategic thinkingcommunicationinspiration
Certifications
MDDOPANPRN