Abridge

Director of Implementation, Enterprise, Commercial

Abridge

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $143,650 - $198,000 per year

Job Level

Lead

About the role

  • Drive strong team performance against core KPIs including Implementation NPS, successful pilot conversions, and user activation to contribute to organization engagement goals.
  • Own high-impact or strategic implementations within your segment, modeling best-in-class execution practices and setting the standard for the team.
  • Proactively identify and manage risks across your team’s implementation portfolio through coaching or direct intervention to drive resolution.
  • Own hiring, onboarding, performance management, and ongoing development for implementers within your team.
  • Collaborate closely with the Area Director, Implementation to translate the Implementation strategy and priorities into a segment specific execution model that caters to your partner segment.
  • Serve as a culture leader for your team, ensuring every team member feels a sense of community, is set up to succeed, and reflects the values and standards that define how we work at Abridge.
  • Build strong relationships and work collaboratively with our Commercial organization segment leaders across Sales, Partner Success, and Clinical Success to drive alignment on goals, execution, and operations.

Requirements

  • Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
  • Have 7+ years of work in driving project execution or software implementations with 2+ years of experience of people management and team leadership.
  • Experience deploying scalable implementation strategies and systems tailored to the Commercial segment to be able to execute a high quantity of implementations while maintaining execution quality and service mindset
  • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
  • Strong technical aptitude and ability to dive deep into integrations and technical implementations to solve complex problems and guide your team to the best implementation approach.
  • Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
  • Data obsession to be able to tell a story of pilot performance and partner outcomes externally and team success and needs internally.
  • Excellent ability to smell smoke and escalate early, with proposed solutions. Ability to create a positive team culture and environment around risk escalation.
Benefits
  • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
  • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
  • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
  • Paid Parental Leave: Generous paid parental leave for all full-time employees.
  • Family Forming Benefits: Resources and financial support to help you build your family.
  • 401(k) Matching: Contribution matching to help invest in your future.
  • Personal Device Allowance: Tax free funds for personal device usage.
  • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
  • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
  • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
  • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
  • Compensation and Equity: Competitive compensation and equity grants for full time employees.
  • ... and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project executionsoftware implementationsimplementation strategiestechnical implementationsdata analysisrisk managementperformance managementonboardingcoaching
Soft Skills
communicationinterpersonal skillsteam leadershiporganizational skillsattention to detailproblem-solvingrelationship buildingcommunity buildingtrust establishmentculture leadership