Respond to user requests for technical assistance in person, via phone, or electronically.
Diagnose and resolve hardware and software issues related to desktop and office technology.
Configure and procure desktop hardware and software for staff use.
Provide support for A/V systems in conference rooms.
Maintain and support office printers and other tech-related hardware.
Research and troubleshoot technical questions using available resources.
Log all help desk interactions and provide detailed reports on support requests.
Inform management of recurring technical issues and provide recommendations for improvement.
Stay current with system updates, changes, and advancements.
Assist with additional technology-related tasks as assigned by the supervisor.

Requirements

Bachelor's degree preferred.
Experience with troubleshooting and providing help desk support in a corporate environment.
Strong knowledge of industry-standard office productivity software and platforms.
Proficiency with Microsoft Office 365, JAMF, Mac and Windows OS, and video conferencing systems.
Ability to prioritize and manage multiple technical issues simultaneously.
Strong communication skills, both oral and written.
A customer-service focused mindset, with proven experience resolving user problems.
Flexible and adaptable to changing systems and technological needs.

Benefits

Generous paid holidays and Summer Fridays.
Company-paid time off during the last two weeks of the year.
Comprehensive health benefits, including short-term and long-term disability.
Retirement savings (401k) and life insurance.
Paid time off and professional development opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghelp desk supporthardware configurationsoftware configurationA/V systems supportprinter maintenancetechnical problem resolutionsystem updatesMicrosoft Office 365JAMF

Soft Skills

communication skillscustomer serviceproblem-solvingprioritizationadaptabilityflexibilitytime managementreportinginterpersonal skillsteam collaboration