ABRAMS

Support Engineer

• Respond to user requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve hardware and software issues related to desktop and office technology.
• Configure and procure desktop hardware and software for staff use.
• Provide support for A/V systems in conference rooms.
• Maintain and support office printers and other tech-related hardware.
• Research and troubleshoot technical questions using available resources.
• Log all help desk interactions and provide detailed reports on support requests.
• Inform management of recurring technical issues and provide recommendations for improvement.
• Stay current with system updates, changes, and advancements.
• Assist with additional technology-related tasks as assigned by the supervisor.

Systems Support Technician

Sales

• Track and manage multiple concurrent projects, deadlines, and seasonal workflows across International and Distribution teams.
• Coordinate creation, approval, and distribution of sales materials, launch decks, sales conference presentations, and metadata updates.
• Maintain and update internal databases, tracking systems, and shared drives to ensure accuracy and easy access to current information.
• Traffic assets such as covers, interiors, images, and metadata through FTP sites, vendor platforms, and other systems.
• Organize and oversee sample and ARC mailings for reps and partners.
• Serve as a daily contact for client publishers and international partners, ensuring timely and accurate communication.
• Provide clear, solutions-oriented support for issues related to metadata, inventory, assets, and operational processes.
• Collaborate with internal Sales, Marketing, Publicity, Inventory, Operations, and IT teams to ensure smooth workflow and problem resolution.
• Support the Director, Client Publisher Services, in the management of distribution client lists, including title onboarding, metadata maintenance, and sales material coordination.
• Work directly with client publishers to distribute updates, publicity blasts, and operational communications.
• Create and update Amazon A+ content and manage Amazon Vendor Central listings.

Systems Support Technician

Sales Coordinator