Abound

Junior Operations Administrator

Abound

full-time

Posted on:

Location Type: Hybrid

Location: Milton Keynes • United Kingdom

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Job Level

Junior

About the role

  • Supporting operational administration across customer accounts
  • Maintaining and updating internal systems with accurate information
  • Assisting with reconciliation tasks and data checks
  • Reviewing and processing digital and hard copy correspondence
  • Handling general inbound queries and administrative requests, including:
  • Replying to complaint-related queries (e.g. chasers and follow-ups)
  • Raising complaints for the relevant team to investigate
  • Assigning incoming emails to the appropriate teams(triage)
  • Supporting the finance Customer Care team with system admin tasks
  • Providing pre-written template responses to customers
  • Supporting operational processes such as:
  • Application of payments to customer accounts
  • Handling credit reference queries
  • Processing data erasure requests in line with procedures
  • Gathering data to support internal teams and investigations
  • Liaising with internal teams and third parties where required
  • Supporting affordability assessments using our Open Banking technology
  • Following defined processes to ensure compliance and accuracy

Requirements

  • Highly organised with excellent attention to detail
  • Comfortable working with numbers and data, with good basic maths skills
  • Some experience using Microsoft Excel (e.g. formulas, sorting/filtering data; more advanced skills can be learned on the job)
  • A willingness to learn and develop within financial services
  • Able to follow processes accurately across multiple systems
  • A team player with a positive, can-do attitude
  • Strong communication skills, especially written communication
  • Able to manage time effectively and prioritise tasks
Benefits
  • Everyone owns a piece of the company – equity
  • 25 days’ holiday a year, plus 8 bank holidays
  • 2 paid volunteering days per year
  • Hybrid working with 3 days a week in the office
  • One month paid sabbatical after 4 years
  • Employee loan
  • Free gym membership
  • Team wellness budget to be active together – yoga, tennis, bouldering and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data reconciliationdata checksapplication of paymentscredit reference queriesdata erasure requestsOpen Banking technologyMicrosoft Excel
Soft Skills
highly organisedattention to detailcomfortable with numberswillingness to learnteam playerpositive attitudestrong communication skillstime managementtask prioritisation