Abound Health

Customer Support

• Ensure smooth daily operations of the office
• Provide key administrative and compliance support to clinical teams, Direct Support Professionals (DSPs), and clients
• Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues
• Assist with DSP training schedules, certifications, and onboarding processes
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues
• Provide local recruitment and onboarding support
• Maintain a professional and welcoming office environment
• Coordinate facility maintenance, vendor relationships, supplies, and equipment
• Manage inbound communications and assist visitors
• Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable)
• Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder)
• Support CPR/First Aid trainings and internal quality follow-ups
• Attend staff huddles and provide feedback to the clinical team

Team Support Specialist

Bilingual

• You won't just be a staff member; you will be a bridge to the community. Your goal is to help individuals with intellectual and developmental disabilities (IDD) live happy, independent lives.
• Be a Companion: Offer friendship, conversation, and encouragement.
• Be a Coach: Help individuals learn new skills, pursue their personal goals, and engage with their community.
• Be a Support: assist with daily living activities, health, and safety, always prioritizing their dignity.

Bilingual Direct Support Professional – English, Spanish

• Your goal is to help individuals with intellectual and developmental disabilities (IDD) live happy, independent lives.
• Be a Companion: Offer friendship, conversation, and encouragement.
• Be a Coach: Help individuals learn new skills, pursue their personal goals, and engage with their community.
• Be a Support: assist with daily living activities, health, and safety, always prioritizing their dignity.

Bilingual Direct Support Professional – English/Spanish

• Help individuals with intellectual and developmental disabilities (IDD) live happy, independent lives.
• Offer friendship, conversation, and encouragement.
• Help individuals learn new skills, pursue their personal goals, and engage with their community.
• Assist with daily living activities, health, and safety, always prioritizing their dignity.

Bilingual Direct Support Professional, English/Spanish

Operations

• Lead clinical operations for Procare Unlimited
• Strengthen program performance and support teams delivering essential services
• Hire, train, and develop the program-level management team
• Build strong relationships with contracted partners
• Monitor and drive performance metrics related to clinical operations and service delivery
• Lead onboarding and operational rollout of new business acquisitions and program launches
• Ensure all programs meet or exceed established budgets and revenue targets
• Conduct internal quality control visits and quarterly audits within the region
• Oversee payer and state reviews, audits, investigations, and corrective actions
• Participate in QA/QI and HRC processes to uphold client rights and support continuous improvement
• Develop and submit clinical field updates for policy and handbook revisions
• Evaluate Regional Managers and Program Directors across the footprint.

Team Support Specialist

Bilingual Direct Support Professional – English, Spanish

Bilingual Direct Support Professional – English/Spanish

Bilingual Direct Support Professional, English/Spanish

Bilingual Direct Support Professional – English/Spanish

Vice President of Operations