Abound Health

Customer Support

• Ensure smooth daily operations of the office.
• Provide key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients.
• Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
• Assist with DSP training schedules, certifications, and onboarding processes.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
• Provide local recruitment and onboarding support.
• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance, vendor relationships, supplies, and equipment.
• Manage inbound communications and assist visitors.
• Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
• Conduct emergency drills, inspections, and maintain required documentation.
• Support CPR/First Aid trainings and internal quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Team Support Specialist