Ably

Solutions Architect

Ably

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Be the technical authority for Customer Success. You'll lead technical onboarding, architecture reviews, and integration guidance for our customer portfolio. You'll partner with CSMs to ensure customers are set up for long-term success, acting as their trusted technical advisor throughout their journey with Ably.
  • Architect and advise on complex integrations. You'll review customer code and system designs, provide best practice guidance on event-driven architectures, and help customers optimize their use of Ably's platform. You'll lead technical conversations with engineers, architects, and CTOs to solve their most challenging realtime messaging problems.
  • Build solutions that showcase Ably’s capabilities. You'll write code examples, create live demos, and prototype integrations, leveraging AI to amplify your output whilst maintaining the engineering rigor and quality that our customers expect.
  • Champion customer needs internally. You'll act as the voice of the customer within Ably, gathering feedback to influence product roadmaps, improve documentation, and enhance the overall developer experience. You'll partner with Product, Engineering, and DevEx teams to ensure customer insights drive meaningful improvements.
  • Drive customer growth through technical excellence. You'll identify opportunities where additional Ably functionality can unlock value for customers, working with CSMs to drive technically-led expansion conversations.

Requirements

  • Proven experience in a customer-facing, hands-on technical role at a technical B2B SaaS or API-first company, with a track record of helping customers implement and scale complex technical solutions.
  • Strong software development skills (ideally in Javascript), with a deep understanding of programming and development concepts, including event-driven systems and distributed architectures.
  • A developer-first mindset with natural empathy for technical users. You understand what developers need because you think like one. You know that great APIs, clear documentation, and fast integration paths matter deeply to technical customers.
  • Strong commercial acumen and the ability to identify expansion opportunities and build compelling technical narratives that demonstrate customer value.
  • An AI-native working style. You embrace LLMs and AI tools as productivity multipliers, using them to accelerate code examples, documentation, and technical assets without sacrificing quality or depth.
  • Excellent project management skills and the ability to manage competing priorities across multiple accounts.
  • Exceptional communication and presentation skills, with the ability to influence and build relationships at all organizational levels, including C-suite executives.
  • Experience working with Sales, Product and Engineering teams to orchestrate complex customer engagements and drive successful outcomes, and collaborating with Marketing on customer and social content.
Benefits
  • A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you.
  • Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme.
  • Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday).
  • Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover.
  • Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably.
  • Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset.
  • Private healthcare with BUPA.
  • Medical cash plan to cover a range medical and dental costs.
  • Mental wellbeing coaching and counselling from Self Space.
  • Monthly wellbeing budget via Juno.
  • Life assurance and income protection.
  • Access to Tech & Cycle to Work schemes.
  • Weekly snack allowance for our end-of-week “Need To Know” meeting.
  • A fully-paid one-month sabbatical after five years with Ably.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Javascriptevent-driven systemsdistributed architecturestechnical onboardingarchitecture reviewsintegration guidancecode exampleslive demosprototypingAI tools
Soft Skills
customer-facingdeveloper-first mindsetempathy for technical userscommercial acumenproject managementcommunication skillspresentation skillsinfluencing skillsrelationship buildingcollaboration