Ably

Solutions Engineer

• Be the technical authority for Customer Success. You'll lead technical onboarding, architecture reviews, and integration guidance for our customer portfolio. You'll partner with CSMs to ensure customers are set up for long-term success, acting as their trusted technical advisor throughout their journey with Ably.
• Architect and advise on complex integrations. You'll review customer code and system designs, provide best practice guidance on event-driven architectures, and help customers optimize their use of Ably's platform. You'll lead technical conversations with engineers, architects, and CTOs to solve their most challenging realtime messaging problems.
• Build solutions that showcase Ably’s capabilities. You'll write code examples, create live demos, and prototype integrations, leveraging AI to amplify your output whilst maintaining the engineering rigor and quality that our customers expect.
• Champion customer needs internally. You'll act as the voice of the customer within Ably, gathering feedback to influence product roadmaps, improve documentation, and enhance the overall developer experience. You'll partner with Product, Engineering, and DevEx teams to ensure customer insights drive meaningful improvements.
• Drive customer growth through technical excellence. You'll identify opportunities where additional Ably functionality can unlock value for customers, working with CSMs to drive technically-led expansion conversations.

Solutions Architect

Technical Writer

• Educate and provide instruction. You’ll break down complex topics by writing clear, concise and intuitive explanations of Ably’s technology features, and APIs.
• Produce engaging educational content. You’ll create and maintain documentation, guides, example projects, onboarding materials and code samples. You’ll also help shape new formats that improve developer learning and drive adoption.
• Write and reason about code. You’ll create, review, and improve code samples, ensuring they are accurate, idiomatic, and easy for developers to understand and reuse.
• Improve developer experience and onboarding. You’ll remove friction from developer journeys, making it faster and easier for our users to succeed with Ably. You’ll act as an advocate for their perspectives, providing insights that shape better outcomes.
• Develop a strong understanding of Ably. You’ll build a broad understanding of Ably’s platform, products and use cases, supported by an experienced Developer Education team that collaborates closely and shares knowledge.

Solutions Architect

Senior Developer Educator/Technical Writer