Abbott

Field Service Engineer – New York City, New Jersey, Newark, Long Island

Abbott

full-time

Posted on:

Location Type: Remote

Location: New Jersey • New York • United States

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Salary

💰 $27 - $53 per hour

About the role

  • Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
  • Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
  • Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
  • Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
  • Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
  • Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
  • Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
  • Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Requirements

  • Bachelor’s degree or equivalent relevant experience.
  • 2-5 years of experience in Engineering or Laboratory Technology.
  • Ability to travel 10 % within the assigned territory.
  • Strong troubleshooting and problem-solving skills with laboratory instrumentation.
  • Ability to work independently and thrive in team environments.
  • Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
  • Effective communication and interpersonal skills.
Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solvinglaboratory instrumentationpreventive maintenancecorrective repairsdiagnosing technical problemsservice saleskey performance indicatorsdocumentation for auditsinventory management
Soft Skills
effective communicationinterpersonal skillsindependent workteam collaborationproactive communicationcustomer servicerelationship buildingplanning and prioritizationguidance to team memberstime management
Certifications
Bachelor’s degreerelevant experience certification