Abbott

Team Lead, Professional Customer Service Support

Abbott

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Salary

💰 $86,700 - $173,300 per year

Job Level

Senior

About the role

  • Provides technical leadership to the CSO Support Professional.
  • Provides technical product support and assists in designing product support strategies for the Service organization.
  • Provides phone and on-site technical support including instrument repair for complex issues.
  • Leads projects involving support and service processes utilized by front line employees.
  • Establishes product support and service criteria and assesses performance against the criteria.
  • Align with the District Sales and Service Managers related to customer retention and critical account management.
  • Actively supports the personal and professional development of the Support Professional Team.

Requirements

  • Bachelor’s degree in medical technology; Bio-Medical engineering or other science or engineering field.
  • Minimum of 5 years of relevant experience with instrumentation utilized in a laboratory environment and 2 recent years of experience providing technical product application and/or hardware support.
  • Must live in the territory.
  • Experience with Alinity s is preferred, Alinity c and GLP experience is a plus.
  • Knowledge of regulations and standards affecting IVDs and Biologics.
  • Knowledge and experience in managing operations impacted by Quality Systems, cGMP requirements, and a high level of FDA and third-party scrutiny.
  • Strong analytical, communication, and project management skills are essential.
Benefits
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical product supportinstrument repairproduct support strategieslaboratory instrumentationAlinity sAlinity cGLPQuality SystemscGMPFDA regulations
Soft Skills
technical leadershipcommunicationanalytical skillsproject managementcustomer retentionaccount managementteam development
Certifications
Bachelor’s degree in medical technologyBachelor’s degree in Bio-Medical engineering