Abbott

Senior Sales Ambassador – Iowa, Eastern Nebraska

Abbott

full-time

Posted on:

Location Type: Remote

Location: Iowa • New York • United States

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Salary

💰 $78,000 - $156,000 per year

Job Level

Senior

About the role

  • The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals.
  • Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
  • Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
  • Perform assay integrations and support technical needs of the laboratory.
  • Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
  • Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
  • Coordinate order, delivery, and billing processes.
  • Assess customer operations and identify opportunities for operational/service improvement.
  • Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
  • Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
  • Elevate customer challenges immediately in partnership with the service organization.
  • Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
  • Adhere to Abbott guidelines, policies, and procedures.

Requirements

  • Bachelor’s degree or equivalent relevant experience.
  • Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
  • Experience providing technical product application and/or hardware support.
  • Experience interfacing with customers.
  • Strong people engagement and communication skills.
  • Troubleshooting/problem-solving skills.
  • Computer skills (MS Office).
  • Ability to travel up to 60% in assigned territory and other domestic business locations.
  • Valid Driver’s License.
Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
assay integrationtechnical product application supporthardware supporttroubleshootingproblem-solving
Soft Skills
customer satisfactionpeople engagementcommunicationrelationship building
Certifications
Bachelor's degreeValid Driver’s License