Vice President, Procurement & Vendor Management Programs & Operations
Navy Federal Credit Union
Assistant Vice President, Client Engagement
Abarca Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Lead
About the role
- Set overall vision for Abarca’s Client Success strategy across implementations, re-implementations, business solutions, client operations and client engagement
- Operationalize the vision and inculcate a consultative mindset and service-delivery orientation within the team and organization
- Maintain a strong understanding of PBM Operations, Member Services, Pharmacy Networks, Fulfillment, Call Center, and Medicare Part D to provide client solutions
- Oversee client relationships for all accounts and intervene strategically in decisions
- Collaborate closely with Analytics to provide Client Advisors and clients with timely and informative data
- Recruit, build and manage teams delivering both full-service PBM offering and a SAAS partner
- Provide visibility on departmental deliverables, projects and processes related to prioritization and delivery of client priorities
- Establish and maintain executive-level relationships with key clients
- Identify service, program and product delivery opportunities and champion delivery across leaders
- Oversee all client implementations and re-implementations including scope, deliverables, timelines and handoffs
- Ensure implementation deployments with minimal defects and timely post-implementation resolution
- Partner with other leaders (SVP PBM Operations, VP Product, CIO) and Business Development to prioritize and execute client priorities
Requirements
- Bachelor’s Degree or Master’s Degree required in a related area (In lieu of a degree equivalent experience can be considered)
- 12 year’s experience in Medicare Operations, Client Management, Pharmaceutical Management and Project Management or other related experience, including experience leading teams
- Experience with PBM Operations including Member Services, Pharmacy Networks, Fulfillment, Call Center, and Medicare Part D
- Experience restructuring and building teams to align with business needs
- Experience ranking and prioritizing multiple business requests to ensure adequate deployment of resources
- Excellent oral and written communication skills
- Availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members
- May require availability for on-call hours, including evenings, weekends, and holidays
- Must be able to access and navigate each department at the organization’s facilities
- Sedentary work that primarily involves sitting/standing
- Must be eligible to work without visa sponsorship (Abarca Health LLC does not sponsor employment visas at this time)
