AASHTO (American Association of State Highway and Transportation Officials)

Business Operations Associate

AASHTO (American Association of State Highway and Transportation Officials)

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Identify operational and commercial improvement opportunities across the seller journey, from enquiry through to post-sale processes
  • Analyse operational, financial and product data to diagnose problems and uncover opportunities to improve conversion, CX and efficiency
  • Define and prioritise initiatives that drive measurable impact across revenue,CX and cost
  • Lead cross-functional projects from idea through to implementation, partnering with teams across operations, product, engineering and finance
  • Develop clear business cases, success metrics and tracking frameworks for initiatives
  • Simplify complex operational problems and translate them into clear, actionable plans for stakeholders
  • Drive automation and process improvements to reduce manual work and improve operational scalability
  • Explore and apply emerging technologies, including AI tools, to improve workflows, decision making and productivity
  • Operate with a high degree of ownership in a fast moving and sometimes ambiguous environment

Requirements

  • Strong problem solving ability with the instinct to identify issues and opportunities before they are fully defined
  • Experience analysing data and operational metrics to inform decisions and prioritisation
  • A track record of driving initiatives or projects from idea through to delivery in a fast moving environment
  • The ability to structure ambiguous problems and communicate clear, simple solutions
  • Comfort working cross-functionally with multiple teams and stakeholders
  • High levels of ownership, pace and adaptability
  • An AI-first approach to work.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational metricsfinancial analysisproduct data analysisautomationprocess improvementproject managementbusiness case developmentsuccess metricstracking frameworks
Soft Skills
problem solvingcommunicationownershipadaptabilitycross-functional collaborationstakeholder managementsimplification of complex problemsinitiative drivingdecision makingprioritization