AAA

Manager, Culture & Employee Experience

AAA

full-time

Posted on:

Location Type: Hybrid

Location: Admin Office Building • Missouri • United States

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Salary

💰 $120,000 - $149,000 per year

Job Level

SeniorLead

About the role

  • Reports to: Director & above
  • The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use.
  • The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments.
  • This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs.
  • The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness.
  • In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.
  • Key Responsibilities include:
  • Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
  • Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
  • Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
  • Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
  • Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
  • Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
  • Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
  • Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
  • Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.

Requirements

  • Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required.
  • 8 years of experience in employee experience, culture, engagement programs, internal communications, or related work
  • Demonstrated experience leading or managing integrated culture or employee experience initiatives, including translating enterprise priorities into coordinated programs, mechanisms, or leader tools rather than standalone activities.
  • Experience operating in complex, matrixed environments, partnering across HR functions (e.g., Transformation & Enablement, Communications, Talent, or Operations) to align work, manage dependencies, and ensure sustained follow‑through.
  • Proven experience designing and executing programs for frontline and non‑desk populations, with an understanding of branch, field, or distributed work environments and the constraints that affect communication, adoption, and reinforcement.
  • Using data, feedback, and adoption metrics to assess effectiveness, identify gaps in follow‑through, and refine tools, messaging, or approaches over time.
Benefits
  • A competitive annual salary between $120,000 - $149,000 with annual bonus potential based on performance
  • ACG offers excellent and comprehensive benefits packages, including:
  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership Discounts, perks, and rewards and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee experienceculture initiativesengagement programsinternal communicationsprogram designdata analysisadoption metricscontinuous improvementstakeholder alignmentoperational bottlenecks
Soft Skills
leadershipcoachingcommunicationcollaborationproblem-solvingadaptabilitystrategic thinkingorganizational skillsresponsivenessquality assurance
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in BusinessBachelor’s degree in CommunicationsBachelor’s degree in Organizational Development