Claims Casualty Team Manager
AAA
full-time
Posted on:
Location Type: Hybrid
Location: Costa Mesa • California • United States
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Salary
💰 $92,600 - $123,600 per year
About the role
- Review claim files regularly for quality.
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
- Coach and counsel employees on performance in a responsive and timely manner.
- Resolve a variety of customer service issues through communication and interaction.
- Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
- Manage employee recruitment and development effectively.
- Identify and implement staff development and training needs to support an effective succession plan.
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
- Maintain knowledge of current industry developments and best practices.
- Participate in committees and projects that will support the organization's goals and objectives.
Requirements
- Bachelors Equivalent combination of education and experience
- Preferred 4-6 years Automotive Claims handling
- Required 1-3 years Supervisory
- Preferred Advanced organizational, planning and delegation skills critical.
- Advanced oral and written communication skills necessary.
- Advanced interpersonal skills essential.
- Ability to effectively lead change required.
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
- Occasional travel to off-site business meetings or conferences. (5% proficiency)
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims handlingperformance evaluationfile reviewauditsreportingcustomer service resolutionstaff developmenttraining needs assessmentmeeting facilitationsuccession planning
Soft skills
coachingcounselingcommunicationinterpersonal skillsorganizational skillsplanningdelegationleadershipchange managementcustomer satisfaction anticipation
Certifications
Bachelor's degreeChartered Property Casualty Underwriter