A-Players

Customer Support

• Creator communication. You're the daily point of contact for creators across email, DMs, and Slack.
• Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram).
• Creator retention & growth. You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first.
• Operational coordination. You work across Billing, Fulfillment, Product, Communications.
• Process improvement. You identify where the system breaks.

Customer Support Representative

People Operations

• Run regular 1:1s with BAs to track progress, surface blockers, and support goal setting
• Collect and translate client feedback into concrete individual development actions
• Build development plans and follow through on their implementation
• Catch early signs of performance or motivation issues and respond with structured coaching — not just escalation
• Document key insights, status changes, and performance trends in our internal systems
• Support onboarding and help new BAs integrate faster
• Contribute to internal improvement projects — workshops, knowledge base updates, process refinements

Customer Support Representative

People Partner