Customer Support Representative

A-Players

Customer Support Representative for A-Players in the influencer marketing space, managing communication and quality assurance for creators. Focusing on creator retention and operational coordination within the client's team.

Posted 6/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

content reviewquality assuranceclient-facing workcontent moderationprocess improvement

Soft Skills

communicationattention to detailproblem-solvingownership mentalityquality focus

Tools & Technologies

SlackAI toolsClaudeChatGPTGemini

Industry Keywords

FTC guidelinescampaign requirementscreator supportSaaS Customer SuccessAgency Account Management

About the role

Key responsibilities & impact

Creator communication. You're the daily point of contact for creators across email, DMs, and Slack.
Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram).
Creator retention & growth. You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first.
Operational coordination. You work across Billing, Fulfillment, Product, Communications.
Process improvement. You identify where the system breaks.

Requirements

What you’ll need

You've done client-facing work before: Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and QA.
You have a standard and care about quality.
You notice when things slip and you're not okay with "good enough."
You think like an owner.
You write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have them.
You use AI tools as part of how you work — Claude, ChatGPT, Gemini — for drafting, research, reporting, and automation.

Benefits

Comp & perks

Training and mentorship
Long-term growth opportunities