A.P. Moller - Maersk

Cross-border Transport Manager

A.P. Moller - Maersk

full-time

Posted on:

Location Type: Hybrid

Location: Ho Chi Minh City • Vietnam

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Job Level

SeniorLead

About the role

  • Support the Area Operations Manager and Product leaders in the Area to set the strategic direction for Cross-border Transportation product.
  • Structure, staff and manage the Area/Country Cross-border Operations team to run the business efficiently in accordance with defined product commitments.
  • Foster an engaged organization by continuously developing skills and accelerating talent growth through targeted coaching.
  • Lead Transport Operations teams in adopting digital-focused practices for Maersk’s transformation journey internally and with Customers.
  • Drive Cross-border functional outcomes.
  • Execute cross-border solutions in a reliable, predictable and efficient manner.
  • Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.
  • Monitor service quality of Cross-border across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.
  • Work with internal stakeholders to fine-tune all facets of running Transport Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
  • Oversee all operations related business controls and evidence to be timely submitted.
  • Actively monitor cross-border metrics and drive team towards achieving excellence.
  • Develop and sustain a capable Cross-border team.
  • Build teams – directly or through team managers’ – with strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC.
  • Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
  • Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.
  • Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.
  • Drive Cost to Serve focus.
  • Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
  • Manage Cross-border capacity according to demand; plan for optimal mix of local Delivery team, GSC and 3rd party operations.
  • Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion.
  • Constantly feed timely market and customer information back to Product and Sales.

Requirements

  • At least 10 years’ professional experience as at similar role(s) in logistics and services industry.
  • Excellent knowledge and practical experience of Cross-border Transportation between Vietnam and neighbour countries.
  • Language proficiency: Professional English level and Native level of Vietnamese OR Thais. Chinese proficiency is a big plus.
  • Strong leadership with a proven ability to build and nurture high-performing, cohesive teams, fostering a culture of collaboration, empowerment, and shared accountability.
  • Comprehensive knowledge of transport operations and product portfolios, enabling strategic alignment with company objectives.
  • Exceptional customer-centric mindset, with a steadfast commitment to delivering superior service and fostering long-term client relationships.
  • Astute stakeholder management capabilities, adept at navigating complex relationships and securing cross-functional alignment.
  • Strong commercial acumen and cost-awareness, consistently demonstrating prudent resource allocation and financial stewardship.
  • Relentless results orientation, with a distinguished track record of surpassing performance targets and driving sustainable growth.
  • Ability to travel across Mekong countries.
Benefits
  • This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment.
  • Focus on creating valuable relations with current and new customers.
  • Work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
  • Work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cross-border TransportationTransport OperationsCost to ServeBusiness Continuity PlanningProcess EfficiencySafety (HSSE)Financial StewardshipStakeholder ManagementCustomer Relationship ManagementLogistics Management
Soft Skills
LeadershipTeam BuildingCollaborationEmpowermentAccountabilityCustomer-centric MindsetResults OrientationCommercial AcumenTalent DevelopmentChange Leadership