Field Service Engineer – IT Desktop and Printer Support
A&O IT Group
contract
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £17 - £19 per hour
Job Level
Mid-LevelSenior
About the role
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Requirements
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
- Desirable Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
break/fix supportdiagnose and repair devicesLevel 1 desk side supporttroubleshooting connectivity issuesrepair to board levelhands-and-feet network supportreplacing equipmenthardware swapspatchingrecord maintenance
Soft skills
excellent customer servicecommunication skillsproblem-solving skillsability to work independentlyflexibilitycustomer-facing skills
Certifications
Lenovo certificationHP certificationDell certificationCanon certificationRicoh certification