9amHealth

Senior Manager, People Operations

9amHealth

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Own the build, rollout, and ongoing management of performance management programs (review cycles, calibrations, feedback frameworks)
  • Operationalize leveling frameworks through clear documentation, tools, and manager guidance
  • Build and maintain role-based competency frameworks aligned to organizational levels
  • Own execution of performance cycles, ensuring consistency, quality, and timeliness
  • Identify skill gaps through data and translate insights into actionable programs
  • Support succession planning and internal mobility by maintaining accurate talent data and visibility
  • Partner with VP of People and external partners to build and document compensation structures aligned to leveling
  • Standardize and maintain job descriptions across the organization, ensuring alignment to leveling, scope, and role clarity, in partnership with managers and HRBP
  • Own and continuously improve a scalable, structured onboarding experience across corporate and clinical teams
  • Define and implement 30/60/90-day frameworks in partnership with hiring managers
  • Ensure onboarding programs translate effectively across distributed and agency-based workforces
  • Build and standardize offboarding processes, including knowledge transfer and exit insights
  • Develop manager toolkits, playbooks, and training to support performance, feedback, and team leadership
  • Partner with HRBP to ensure consistent adoption of People programs
  • Establish clear guidance for documentation, feedback, and escalation pathways
  • Ensure managers are equipped to apply leveling, performance, and compensation frameworks effectively
  • Own People systems (HRIS and related tools), including implementation, optimization, and ongoing management
  • Drive cross-functional alignment across People, Recruiting, Finance, and business teams to ensure successful rollout of programs
  • Lead change management and communication for new People initiatives to drive adoption across the organization
  • Build and maintain process documentation, workflows, and operational playbooks
  • Ensure data integrity, reporting accuracy, and audit readiness
  • Provide payroll oversight support, building redundancy into existing processes
  • Evaluate and recommend tools and system enhancements based on business needs
  • Leverage workforce data and reporting to identify trends, gaps, and opportunities (capacity, attrition, skill gaps) and inform decision-making
  • Provide insights and recommendations to inform workforce planning, org design, and hiring decisions in partnership with the VP of People and Finance
  • Partner with Talent Ops to ensure accuracy, integrity, and usability of workforce data and dashboards
  • Support employee classification audits (W2, contractor, exempt/non-exempt) in partnership with legal counsel and VP of People
  • Provide day-to-day manager support on performance, team health, and organizational challenges (if needed)

Requirements

  • Experience building and scaling People programs and operations in a high-growth (Series A–C) environment
  • Proven ability to translate strategy into execution and drive cross-functional adoption
  • Deep expertise in performance management, leveling, and employee lifecycle programs (onboarding through offboarding)
  • Strong experience owning and optimizing People systems (HRIS), data integrity, and compliance processes
  • Ability to operate effectively in ambiguity and build from scratch in a fast-paced environment
  • High ownership mindset with strong attention to detail and operational rigor
  • Strong communication and collaboration skills across functions and distributed teams
Benefits
  • Health, dental, and vision insurance
  • Flexible PTO
  • Work from home options
  • Professional development budget
  • Support for continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementleveling frameworkscompetency frameworksonboarding programsoffboarding processesdata integrityHRISworkforce datacompliance processesemployee lifecycle programs
Soft Skills
communication skillscollaboration skillsattention to detailoperational rigorownership mindsetability to operate in ambiguitycross-functional adoptionchange managementleadershipstrategic execution