Collections

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments
• Lead and mentor collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels
• Run collections operations including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries
• Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency
• Serve as the escalation point for difficult recoveries
• Partner with Disputes and Underwriting on shared account risk
• Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls
• Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data
• Partner with Finance, Risk, Sales, Operations, and Engineering
• Represent collections in cross-functional risk reviews

Collections Manager

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments
• Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels
• Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries
• Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency
• Serve as the escalation point for difficult recoveries and partner with Disputes and Underwriting on shared account risk
• Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls
• Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data
• Partner across Finance, Risk, Sales, Operations, and Engineering, and represent collections in cross-functional risk reviews