Collections Manager

8am

Collections Manager leading receivables recovery and AI-enabled operations for 8am’s professional-services fintech platform. Managing analysts, risk controls, forecasting, and cross-functional collections strategy.

Posted 8/21/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end collections and accounts receivable processes, with a strong focus on team leadership, financial compliance, and the use of AI tools to enhance operational efficiency. Proven ability to analyze trends and improve cash flow while maintaining effective cross-functional partnerships.

Highest-signal resume keywords

Collections Process ManagementTeam Leadership and MentoringFinancial Compliance StandardsAdvanced Excel or Google SheetsAI Tools for Workflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollections OperationsDelinquency AnalysisKPI TrackingFinancial Risk ManagementBilling PlatformsCRM SystemsERP SystemsData AnalysisSaaS Experience

Soft Skills

Clear CommunicationRelationship ManagementProblem-Solving

Tools & Technologies

SalesforceWorkdayTSYSAdyenAI Tools

Certifications & Qualifications

Bachelor's in FinanceBachelor's in Accounting

Industry Keywords

FintechPaymentsSOC 1SOX Controls

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments
Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels
Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries
Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency
Serve as the escalation point for difficult recoveries and partner with Disputes and Underwriting on shared account risk
Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls
Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data
Partner across Finance, Risk, Sales, Operations, and Engineering, and represent collections in cross-functional risk reviews

Requirements

What you’ll need

5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables
Experience leading or mentoring a team
Strong grasp of collections processes, billing platforms, and financial compliance standards
Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets
Experience with CRM or ERP systems like Salesforce and Workday
Clear communication and ability to manage relationships and expectations across teams
Hands-on experience using AI tools to automate or optimize workflows
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
Bonus: SaaS, fintech, or payments experience
Bonus: Familiarity with processor platforms like TSYS or Adyen
Bonus: Bachelor's in Finance or Accounting, or equivalent experience

Benefits

Comp & perks

Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
Staff Referral Bonus – Rewards for referring great candidates to the 8Team
Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
Flexible Time Off (FTO) – Up to 15 paid days off per year
Parental Leave – Maternity and paternity leave in line with Colombian law
Company Holidays – Paid time off for all official Colombian public holidays