Collections Manager

8am

Collections Manager owning receivables recovery and strategy at 8am, a professional-services fintech platform. Leading collections teams, improving cash flow, and applying AI to automate recovery workflows.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end collections and accounts receivable processes, with a strong focus on financial compliance, operational efficiency, and team leadership. Proficient in leveraging AI tools and advanced analytics to optimize workflows and enhance decision-making.

Highest-signal resume keywords

Collections Process ManagementTeam Leadership and MentoringAdvanced Excel or Google SheetsAI Tools for Workflow AutomationFinancial Compliance Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReceivableFinancial AnalysisKPI TrackingDelinquency Trend AnalysisBilling PlatformsSaaSFintechPaymentsProcessor Platforms

Soft Skills

Clear CommunicationRelationship ManagementProblem-Solving

Tools & Technologies

SalesforceWorkdayTSYSAdyen

Industry Keywords

SOC 1SOX ControlsCash Flow ManagementOperational Efficiency

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments
Lead and mentor collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels
Run collections operations including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries
Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency
Serve as the escalation point for difficult recoveries
Partner with Disputes and Underwriting on shared account risk
Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls
Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data
Partner with Finance, Risk, Sales, Operations, and Engineering
Represent collections in cross-functional risk reviews

Requirements

What you’ll need

5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables
Experience leading or mentoring a team
Strong grasp of collections processes, billing platforms, and financial compliance standards
Sharp analytical and problem-solving skills
Advanced Excel or Google Sheets
Experience with CRM or ERP systems like Salesforce and Workday
Clear communication and ability to manage relationships and expectations across teams
Hands-on experience using AI tools to automate or optimize workflows
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
SaaS, fintech, or payments experience is a bonus
Familiarity with processor platforms like TSYS or Adyen is a bonus
Bachelor's in Finance or Accounting, or equivalent experience, is a bonus

Benefits

Comp & perks

Medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees
Annual bonuses
Equity options
401(k) or RRSP if in Canada, with a company match for all team members
Flexible Time Off
Paid holidays
Parental leave program
Wellness stipends
Mental health support
One-on-one nutrition coaching
Continuous learning through 8am.edu
Leadership programs
Professional development funds
Individually focused talent development
Charitable matching gift program
Paid time off for volunteer service
Company-sponsored volunteer events, both local and virtual
Virtual and in-person team-building events
Quarterly award recognition through the Rise & Shine Award of Excellence Program
Peer-to-peer appreciation platform