Artificial Intelligence

• Production reliability: ensuring HAP (our Hybrid AI Platform) and customer deployments operate dependably under real traffic, real data, and real regulatory constraints
• Agent trust: building the frameworks — technical and operational — that allow enterprise customers to trust autonomous AI agents doing work on their behalf
• A production quality operating system: quality gates, phase transition criteria, incident taxonomy, observability spec across our 6-layer Reference Architecture
• A continuous validation framework for agentic workflows — autonomous evaluation pipelines that catch regression without human intervention
• An agent decision qualification framework: risk-tiered oversight for autonomous agent decisions
• A trust evidence system: the observable signals that enterprise customers use to extend trust to agents operating on their behalf
• Production observability: instrumentation across Ingest, Prepare, Serve, Orchestrate, Monitor, and Optimize layers of the Reference Architecture
• A post-mortem and CAPA system: every production incident produces a root cause, a corrective action, and a new test that prevents recurrence

Senior Director – AI Production Reliability & Trust

Solutions Engineer

• You are the technical face of 7SG in every customer interaction that goes beyond qualification.
• Understand the customer's AI deployment landscape, map their enterprise technology stack, and determine how to map to the 7SG Reference Architecture applies.
• Support the AE with qualification accuracy and account timing.
• Create content, speak at events, publish technical posts, and build relationships in the developer and AI infrastructure community.
• Collaborate with the engineering team, with real customer scenarios as your classroom.

Account Executive

• You own demand generation and early-stage pipeline across three channels: outbound you build yourself, inbound and marketing-qualified leads you follow up on, and partner co-sell engagements with regional and global systems integrators.
• Your primary commercial milestone is the workshop engagement — a structured discovery and solution session that serves as 7SG’s entry point into enterprise accounts.
• You learn to position these, advance customers toward a commitment, and close them.
• Qualified opportunities that graduate beyond workshops get handed to the CEO. Your job is to make that handoff clean.
• One thing worth saying plainly: you won’t be assigned to partner co-sell calls on Day 1. You earn that access by proving your story on direct customer opportunities first.
• The cost of a bad impression with a partner is real and we treat it that way.
• Opportunities in this role come from three distinct sources. Each has a different motion.
• Channel 1: Outbound You build it. There is no SDR feeding you leads. You will develop an AI-assisted outbound process — prospecting, sequencing, and opening conversations — from the ground up.
• This is the hardest part of the role and the reason many experienced sellers will pass on it. The upside: you own the pipeline you build.
• Channel 2: Inbound and MQL Follow-Up Marketing will generate leads. Your job is to follow up fast — within 24 hours — and qualify them rigorously before they go cold.
• These are warm conversations, but warmth doesn't mean qualified. Your job is to determine quickly whether there is real pain, real budget, and a real next step.
• Channel 3: Partner Co-Sell Partners will bring 7SG into deals with their enterprise customers. Your role in these situations is to support the partner's motion and represent 7SG credibly in front of their customer relationships.