6sense

Customer Success Manager

• Build and execute the digital-first customer success strategy to drive adoption, health, and renewals across lower-touch segments.
• Leverage automation, AI, customer journey orchestration, and digital programs to deliver personalized, scalable customer engagement.
• Partner with Marketing, Product, and Operations to drive proactive engagement and value realization through content, playbooks, and digital channels.
• Lead and develop the Commercial and Velocity Customer Success teams, ensuring they deliver value across hundreds of accounts with efficiency and impact.
• Coach managers and individual contributors, fostering a culture of accountability, customer-centricity, and continuous improvement.
• Build career paths and growth opportunities for talent across digital and commercial/velocity segments.
• Own retention and growth metrics across digital, commercial, and velocity segments.
• Ensure customers realize measurable value through our solutions, reducing churn and driving expansion opportunities.
• Build automated playbooks to respond to customer analytics, such as product telemetry and usage changes.
• Partner with Sales, Support, and Professional Services to deliver a seamless, integrated customer journey.
• Define KPIs, reporting, and success metrics for digital and commercial success motions.
• Identify opportunities for process automation, tooling, and segmentation improvements to scale impact.
• Partner with CS Operations to measure and optimize team performance and customer outcomes.

Head of Digital Customer Success

Sales

• The Sr. Manager, Strategic Sales will build and scale a market leading strategic sales organization. Reporting into the VP, Enterprise + Strategic Sales, this leader will build and lead a high performing sales team through recruiting, coaching, developing and motivating the strategic sales organization to overachieve revenue targets.
• Your passion for fundamentally changing B2B marketing and sales and ability to think critically about driving customer value-based growth and running our process to drive successful outcomes is a must.
• In this role, you will: Hire and develop a team of Strategic Account Executives; Create situational playbooks and sales plays to land net new deals and expand within customer base; Build tight partnership with Customer Success team, resulting in expansion of Strategic Segment accounts; Build tight partnership with GTM Enablement team to uplevel critical AE skills/competencies; Overachieve targets on both new business and expansion; Create a winning culture of high performing, and engaged team for Strategic Sales by achieving below average regrettable attrition and high AE attainment (90%+).

Sr. Manager, Strategic Sales

Account Executive

• Imagine selling a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when.\n• As a Strategic Account Executive at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises like Cisco, Centrify, Dell, Qlik, and Oracle.\n• We will trust you to evangelize 6sense, run your business like a CEO, and consistently exceed quarterly and annual targets.\n• This is not your average start-up; you’ll be closing large deals.\n• And you’ll be rewarded very well for doing so.\n• We’re looking for hunters who not only have a track record of being the best of the best, closing big deals and passion for fundamentally changing B2B marketing and sales, but can also think critically about driving customer growth and building our sales organization