54

IT Delivery Manager

54

full-time

Posted on:

Location Type: Hybrid

Location: Wimbledon • United Kingdom

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Tech Stack

SDLCServiceNow

About the role

  • Serve as the primary point of contact for external IT support partners, ensuring service levels and performance standards are consistently met.
  • Act as the main liaison for the service desk and coordinate issue escalation.
  • Maintain and evolve operational documents, including RACI matrices, workflows, and process documentation.
  • Collaborate with internal teams and external partners to ensure clear communication, accurate requirements, and operational alignment.
  • Maintain and document workflows in line with ITIL best practices.
  • Monitor endpoint security, MFA and SSO adoption, and overall compliance with IT policies.
  • Oversee IT project timelines, budgets, risks, and deliverables to ensure successful execution of programmes and initiatives.
  • Support project teams and stakeholders in managing complex technical projects, ensuring deadlines and expectations are met.
  • Evaluate vendor performance, identify improvement opportunities, and provide structured, data‑driven recommendations.
  • Prepare and escalate critical issues to senior leadership with clear updates, risks, and proposed solutions.
  • Drive innovation and lead new technology initiatives.

Requirements

  • Proven experience in account management, vendor management, or partner relationship management.
  • Strong organisational skills with the ability to document and maintain processes effectively.
  • Knowledge of ITIL frameworks and IT operational processes.
  • Familiarity with tools such as Microsoft administration portals, ServiceNow, or similar systems.
  • Excellent analytical, communication, and problem‑solving skills.
  • Proactive, collaborative, and detail‑oriented with a hands‑on approach to challenges.
  • Experience of managing IT budgets.
  • Basic understanding of databases and core IT operations.
  • Experience with SaaS (e.g. CRMs, Project Management platforms, DAMs).
  • Exposure to Lean Six Sigma or other process‑improvement methodologies.
  • Familiarity with the Software Development Life Cycle (SDLC) to support technical project activities.
Benefits
  • Competitive Salary
  • Annual Discretionary Company Bonus – up to 8% - 3% Company & 5% Individual
  • 25 days annual leave (+ public holidays), pro-rated
  • Employee Assistance Program (EAP)
  • Private Healthcare
  • Staff Clothing
  • Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILvendor managementaccount managementproject managementbudget managementdata analysisprocess documentationendpoint securityMFASSO
Soft Skills
organizational skillscommunication skillsproblem-solving skillsanalytical skillscollaborativedetail-orientedproactiveleadershipinnovationstakeholder management