365 Retail Markets

Product Marketing

• Develop and maintain product positioning and messaging for assigned product lines within our self-service retail portfolio, in close collaboration with the Senior Director of Product Marketing.
• Plan and lead product launches end to end, coordinating cross-functional work across product, sales, content, and design.
• Build and maintain sales enablement materials that support the field: positioning docs, pitch decks, talking points, case studies, one-pagers, FAQs, and product videos.
• Develop a strong understanding of our customers. Learn how vending and convenience operators evaluate and buy, and bring that perspective into positioning, messaging, and launch planning.
• Support market and competitive intelligence efforts, with win/loss analysis as a core input.
• Track competitive movement and translate findings into actionable guidance for the sales team.
• Contribute to pricing and packaging discussions across the portfolio, bringing the market and customer perspective into those decisions.
• Measure launch and campaign performance and apply those learnings to improve future work.
• Represent our products through speaking opportunities, industry events, and internal education sessions.
• Actively contribute to building our AI practice in product marketing, including research, content development, and competitive analysis, and share what works with the broader team.
• Support product adoption and retention efforts, with emphasis on software solutions, by clearly communicating the benefits of our tools to new and existing customers.

Product Marketing Manager

Support Engineer

• Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
• Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
• Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
• Assess issues and escalate, if needed, to higher levels of client support
• Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
• Assist other department employees in troubleshooting difficult or time-sensitive problems
• Configure client equipment both locally and remotely
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
• Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
• Other duties as assigned by Supervisor

Product Marketing Manager

Technical Support Specialist