Technical Support Specialist

365 Retail Markets

Technical Support Specialist providing technology support for clients using 365 product suite. Addressing technical issues and ensuring optimal system performance with strong client interaction.

Posted 7/30/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and client case management, with proficiency in Ubuntu or other Linux distributions, Windows 10 environments, and mobile platforms. Capable of resolving complex technical issues while maintaining excellent communication and organizational skills.

Highest-signal resume keywords

Technical SupportUbuntu/Linux ProficiencyWindows 10 TroubleshootingClient Case ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportUbuntuLinux DistributionWindows 10Root Cause AnalysisSQL CommandsNetwork MaintenanceMobile EnvironmentsError ReportingDevice Drivers

Soft Skills

Detail-OrientedSelf-MotivatedOrganizedInterpersonal SkillsPresentation Skills

Tools & Technologies

ZendeskMicrosoft Office SuiteEmail ClientsFTP ClientsWeb Browsers

Certifications & Qualifications

Network+

Industry Keywords

Client SupportService RecoveryTechnical PracticesContinuous ImprovementProblem Resolution

Tech Stack

Tools & technologies

AndroidiOSLinuxSQL

About the role

Key responsibilities & impact

Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher levels of client support
Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure client equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
Other duties as assigned by Supervisor

Requirements

What you’ll need

1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
Proficient with Ubuntu or other Linux distribution highly desired
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
Experience working with advanced software issues that require root cause analysis
Experience maintaining small networks. Network+ a bonus, but not necessary
Exposure to SQL commands a bonus
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet related applications such as email clients, FTP clients and web browsers
Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
Excellent communication (oral and written), interpersonal, organizational, and presentation skills using appropriate vocabulary and grammar to obtain and convey information.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 365 Retail Markets Website LinkedIn All Job Openings 501 - 1000 employees Founded 2008 🛒 Retail ☁️ SaaS 🔧 Hardware 💰 Private equity on 2021-05 Retail
SaaS
Hardware 365 Retail Markets is a provider of smart, self-service retail solutions that combine unattended POS hardware, payments, software and services to operate micro markets, smart stores and dining solutions across workplaces, hospitality, education, healthcare and other venues. The company offers integrated hardware (self-checkout kiosks, vending and micro-market fixtures), a universal management software platform (inventory, payments, digital engagement, analytics and operations apps) and proprietary payment/engagement services, and emphasizes data insights and AI-enabled efficiencies. 365 operates globally with large transaction volume and device deployment, and positions itself as an end-to-end platform for retail operators and large-site foodservice operators. Technical Support Specialist 🔥 0 minutes ago 🚗 Michigan – Remote 💵 $47k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Android iOS Linux SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification
Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
Assess issues and escalate, if needed, to higher levels of client support
Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path (including services leadership) regarding persistent issues
Assist other department employees in troubleshooting difficult or time-sensitive problems
Configure client equipment both locally and remotely
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices
Workweek includes Saturday & Sunday shift in schedule, with 2 days off during the weekdays
Other duties as assigned by Supervisor 🎯 Requirements
1-2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
Proficient with Ubuntu or other Linux distribution highly desired
Solid understanding of mobile environments including Android and iOS, including development and logging tools
Solid understanding of Windows 10 environment including device drivers, event viewer, and error reporting
Experience working with advanced software issues that require root cause analysis
Experience maintaining small networks. Network+ a bonus, but not necessary
Exposure to SQL commands a bonus
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Ability to learn new technologies quickly and deal with ambiguity
Proficient in Internet related applications such as email clients, FTP clients and web browsers
Proficient in the entire Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
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