360Learning

IT Specialist

360Learning

full-time

Posted on:

Location Type: Remote

Location: France

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

JamfMacOSPython

About the role

  • 360Learning’s IT Specialist is contributing to the internal IT Department to provide the best experience for employees.
  • The IT Specialist is key to the success of daily IT operations.
  • Based in France, you’ll have the opportunity to work partially remotely and will partner closely with the HR and Security team.
  • You’ll report to the IT Manager.
  • Take ownership of internal IT support operations and deliver improvements to streamline workflows and response times.
  • Act as the main operational point of contact for employee IT support.
  • Monitor MDM compliance and provide employee support for device-related issues.
  • Ensure onboarding and offboarding activities are delivered on time and in line with defined procedures.
  • Ensure consistent execution of internal IT processes across all regions.
  • Proactively reduce recurring support issues through process improvements and better documentation.
  • Act as an IT operations point of contact during security or IT incidents.

Requirements

  • You have 1–3 years of experience in Internal IT, IT Support, or IT Operations
  • You demonstrate strong analytical and troubleshooting skills in a support and operations context
  • You are interested in scripting and automating your work (Python, Bash, or REST APIs are a plus)
  • You are familiar with MDM solutions (Jamf and Intune are a plus) and endpoint environments (macOS and Windows)
  • You have a good understanding of operating systems and are comfortable supporting OS upgrades and device compliance
  • You approach internal IT support with an automation-first mindset, aiming to reduce manual tasks and improve long-term efficiency
  • You have already worked with remote teams and are comfortable with asynchronous communication
  • You have very good written communication skills and a strong sense of service
  • Fluent English (US/UK) / B2 level or equivalent (FR)
  • Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
Benefits
  • Compensation: Package includes base salary and equity 📈
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT SupportIT OperationsscriptingautomationPythonBashREST APIsMDM solutionsmacOSWindows
Soft Skills
analytical skillstroubleshooting skillscommunication skillsservice orientationasynchronous communicationprocess improvementdocumentationownershipcollaborationefficiency mindset