Provide support to our customers using the company channels - tickets, chat, email, and online meetings.
Liaise with our L2 team to find solutions.
Help troubleshoot our API and solve technical problems.
Support our partners and clients in navigating the WhatsApp API ecosystem.
Communicate with Meta representatives.
Close collaboration with EMEA Sales and Account Management Teams

Requirements

2-3 years in support / technical support or related roles
Interested in moving into a more challenging support position
Experience with web dev technologies (HTML, JavaScript, CSS), APIs
Hands-on experience with REST APIs & Webhooks
Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar)
Language skills: English (fluent / C1 ) and one other language.
Strong customer focus (you enjoy engaging and helping customers)
Strong troubleshooting and problem-solving skills
Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language)
Able to manage multiple tasks in a fast-paced environment
Experience with WhatsApp Business API or Meta Graph API (Bonus)
Programming skills (SQL, JavaScript, Python, React) (Bonus)
Familiarity with logging and monitoring tools (eg: Grafana or similar) (Bonus)
People management experience (Bonus)
Additional language proficiency (Bonus)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLJavaScriptCSSAPIsREST APIsWebhooksSQLPythonReactlogging and monitoring tools

Soft Skills

customer focustroubleshootingproblem-solvingcommunicationtask management