32Co

Patient Growth Specialist

32Co

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own the patient journey from first contact through to booked appointment.
  • Lead fast, high-quality conversations that build trust and drive action.
  • Keep your patient pipeline flowing - from new leads to follow-ups and re-engagements - making sure every opportunity counts and no opportunity slips through the cracks.
  • Contribute to experiments, messaging tests, and playbook development to continuously evolve how we convert interest into appointments.
  • Closely monitor your results, identify opportunities for improvement and proactively propose strategies to increase conversions and contribute to the team’s success.

Requirements

  • Able to commute to our London (Hoxton) office on Monday, Wednesday, and Friday.
  • Energised by talking to people and excel at making others feel heard, even when managing many conversations.
  • Organised, persistent without being pushy, and combine genuine warmth with commercial drive.
  • People-focused: You listen carefully, build rapport easily, and can clearly explain processes, answer questions and engage potential prospects.
  • Resilient and proactive: You stay positive when conversations don’t lead to immediate bookings and remain committed to helping patients find the right time to access care.
  • Organised and accountable: You manage multiple patient conversations responsibly and make sure no one who needs support is overlooked.
  • Collaborative: You work closely with clinicians and internal teams to ensure patients have a safe, smooth, and supportive experience.
  • Curious and improvement-driven: You look for ways to improve how we communicate with patients and make it easier for them to access the care they need.
Benefits
  • See your work translate into real-world impact - help change lives every day and connect with the people whose care you’re improving.
  • Build the future of HealthTech - tackle multi-billion dollar challenges that truly matter.
  • Accelerate your career - take on new challenges, expand your skills, and grow alongside a high-performing team.
  • Join a company backed by top VCs with a multicultural, ambitious, and high-calibre team.
  • Enjoy a birthday day off - because no one should work on their birthday!
  • Team perks, including regular team lunches, quarterly socials and an annual retreat.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationorganisationalpersistencerapport buildingresilienceproactivityaccountabilitycollaborationcuriosityimprovement-driven