Salesforce Developer

• Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds.
• Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics.
• Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes.
• Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals.
• Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM.
• Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos.
• Take hands-on responsibility for the CRM engineering team’s performance and output.
• Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.
• Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI.
• Prioritize employee morale, fostering an environment of continuous learning and high engagement.
• Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans.
• Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems.
• Own sprint planning and resource allocation to ensure high-value features and Agentforce workflows are delivered on time.
• Represent the CRM domain in executive meetings, influencing decisions with data-driven insights.
• Embody company principles and promote an inclusive, supportive, and high-performance work environment.
• Stay at the forefront of the Salesforce release cycle, specifically regarding AI, Data Cloud, and Agentforce innovations.
• Enhance transparency between the technical team and non-technical business units.

Salesforce Engineering Lead

Vice President

• Serve as the primary relationship manager for partners, building deep, trusted partnerships with Dean/Provost-level and other senior leaders.
• Act as the escalation point for complex issues, ensuring timely resolution and maintaining a high level of partner satisfaction.
• Maintain awareness of partner sentiment through regular check-ins, feedback loops, and proactive communication, driving continuous improvement.
• Understand and address partner concerns swiftly to preserve long-term collaboration and satisfaction.
• Own accountability for revenue growth and performance across alternate credential partner portfolios.
• Monitor financial health and revenue-driving metrics across all partner portfolios to ensure consistent, sustainable growth.
• Leverage data to identify opportunities for upselling, cross-selling, and optimizing ROI.
• Lead the identification, development, and closing of new product opportunities together with partner leadership. Work collaboratively with BD to drive net new partner opportunities.
• Collaborate cross-functionally to support business development activities, ensuring alignment with market trends and partner goals.
• Drive pipeline growth through strategic insight into competitive positioning and academic innovation.
• Strategically manage the health and performance of the partner's portfolio, with a focus on growth, innovation, and long-term sustainability.
• Regularly review portfolio metrics and performance data to drive improvements and inform strategic decisions.
• Align product offerings with partner strengths and market demand to optimize enrollment and academic quality.
• Own the strategic development, review, and negotiation of partner contracts to ensure alignment with 2U’s business objectives and the partner’s goals.
• Ensure adherence to contractual obligations and manage renewals, amendments, and expansions to support long-term partnership viability.
• Mitigate risk by maintaining oversight of compliance and identifying potential contractual challenges early.
• Work with the overall Partnerships org and cross-functional teams to design, implement, and continuously evolve GLF strategies in close collaboration with university stakeholders to unlock sustainable program and revenue growth.
• Lead cross-functional planning efforts, ensuring seamless alignment between GLF strategies, partner goals, and internal operational priorities.
• Stay ahead of educational trends and competitive dynamics to inform strategic pivots, enabling the timely adaptation of GLF approaches to meet evolving market demands.
• Champion and support the execution of strategic revenue-driving initiatives, ensuring internal teams are equipped to land and scale impactful GLF programs.
• Focus GLF execution on measurable outcomes that enhance the value delivered to partners, supporting long-term institutional success.

VP, General Manager

Account Manager

• Build and sustain senior-level relationships with edX partners, engaging Provosts, Deans, and faculty.
• Lead and facilitate the University Partner Advisory Council for edX.
• Act as a high-level advisor and support for the VP, Snr General Manager and the broader edX Partner management team.
• Work closely with the edX Director to ensure that business strategies are fully integrated with the strategic priorities of university partners.
• Serve as the primary academic authority for the edX business line.
• Drive innovation across EE and Degree business lines, identifying opportunities for cross-functional synergy and product evolution.
• Assist in identifying and securing new business opportunities, leveraging academic expertise.

Salesforce Engineering Lead

VP, General Manager

VP, Academic Innovation and Strategic Partnerships