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2U

Salesforce Engineering Lead

2U

Salesforce Engineering Lead at 2U managing Salesforce architecture and leading a team of developers. Leading projects in Agentforce and AI-driven solutions for digital education.

Posted 7/8/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Salesforce architecture and Data Cloud management, with a strong focus on implementing AI-driven solutions and optimizing CRM processes. Proven leadership in team development and strategic alignment of technical capabilities with business objectives.

Highest-signal resume keywords
Salesforce Architecture ManagementData Cloud ImplementationAgentforce DeploymentApex and LWC Code IntegrityCRM Subject Matter Expert

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce DevelopmentData IngestionIdentity ResolutionAI TechnologiesSalesforce DevOpsTechnical Debt ReductionIntegration Problem SolvingSoftware EngineeringCRM Execution PlanningTeam Performance Management
Soft Skills
LeadershipCollaborationEmployee EngagementStrategic ThinkingCommunication
Tools & Technologies
SalesforceSalesforce Data CloudAgentforceApexLWC
Industry Keywords
CRMData PrivacyGovernance StandardsBusiness Process OptimizationContinuous Learning

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds.
  • Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics.
  • Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes.
  • Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals.
  • Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM.
  • Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos.
  • Take hands-on responsibility for the CRM engineering team’s performance and output.
  • Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.
  • Build and grow the team through recruitment and interviews, specifically looking for talent capable of navigating the shift toward agentic AI.
  • Prioritize employee morale, fostering an environment of continuous learning and high engagement.
  • Collaborate on strategic requirements, translating high-level business needs into operational Salesforce execution plans.
  • Act as the CRM Subject Matter Expert, identifying potential platform bottlenecks and solving complex integration problems.
  • Own sprint planning and resource allocation to ensure high-value features and Agentforce workflows are delivered on time.
  • Represent the CRM domain in executive meetings, influencing decisions with data-driven insights.
  • Embody company principles and promote an inclusive, supportive, and high-performance work environment.
  • Stay at the forefront of the Salesforce release cycle, specifically regarding AI, Data Cloud, and Agentforce innovations.
  • Enhance transparency between the technical team and non-technical business units.

Requirements

What you’ll need
  • A minimum of 7 years of software engineering experience, with at least 3 years focused on the Salesforce ecosystem and 2+ years in a supervisory role
  • Proven experience or deep theoretical knowledge in deploying Salesforce Agentforce (or similar LLM-based agentic workflows).
  • Degree in Computer Science, Software Development, or a related field.
  • Strong ability to balance business urgency with technical sustainability.

Benefits

Comp & perks
  • 2 complimentary Getsmarter short courses per year
  • Subsidised medical aid with Discovery Health Medical Scheme
  • 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
  • Employee Assistance Program (EAP)
  • Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break