Design, develop, and maintain ServiceNow applications, workflows, and custom modules to support business operations.
Develop and deploy AI-driven virtual agents and automation workflows using ServiceNow’s Virtual Agent and Natural Language Understanding (NLU) features.
Partner with stakeholders across teams to gather requirements and deliver scalable, maintainable technical solutions.
Build and manage integrations with external systems using REST/SOAP APIs and AI services.
Optimize performance and functionality of ServiceNow applications while adhering to industry best practices.
Ensure high code quality, security, and maintainability across all development deliverables.

Requirements

BE/B. Tech in Computer Science, IT, or a related field.
3–5 years of hands-on experience in ServiceNow application development, customization, and integration.
Proficiency in JavaScript, Glide scripting, ServiceNow Studio, and REST/SOAP API development.
Experience with AI-powered chatbots and virtual agents, including ServiceNow Virtual Agent or Microsoft Bot Framework.
Strong analytical and troubleshooting skills with a focus on performance and issue resolution.
Excellent verbal and written communication skills for effective collaboration in a global environment.
Ability to create and maintain clear, comprehensive technical documentation.

Benefits

Be part of a global vision with the agility of a local team.
Work on high-impact projects that transform industries and communities.
Thrive in a collaborative, fast-paced office environment.
Access ongoing learning and professional development programs.
Advance your career with clear growth paths and recognition.
Experience an employee-centric approach that values your well-being and contributions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow application developmentcustomizationintegrationJavaScriptGlide scriptingServiceNow StudioREST APISOAP APIAI-powered chatbotsNatural Language Understanding

Soft Skills

analytical skillstroubleshooting skillscommunication skillscollaborationtechnical documentation

Certifications

BE in Computer ScienceB. Tech in IT