2COMS Consulting Pvt. Ltd.

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Deliver accurate technical and operational support, including troubleshooting and issue resolution.
• Maintain consistent customer satisfaction by communicating clearly, empathetically, and effectively.
• Manage inbound support tickets, track progress, and follow up until full resolution.
• Escalate complex or unresolved issues to the appropriate teams with complete documentation.
• Meet daily and weekly performance KPIs related to response time, resolution rate, and customer feedback.
• Collaborate with team members to share knowledge, improve processes, and ensure service quality.

Customer Support Executive

Recruitment

• Handle bulk recruitment for international requirements
• Manage end-to-end recruitment: sourcing, screening, coordination & onboarding
• Stay updated on global labor markets, visa processes & migration policies
• Maintain accurate candidate and employer data using CRM tools
• Collaborate with internal teams for seamless hiring outcomes

International Recruiter, MBA Fresher

Content Writer

• Compiling PBRERs with a focus on medical aspects and safety sections of products
• Analyzing safety trends, including source data analysis based on queries
• Assisting in identifying, analyzing, and drawing conclusions from safety data for cumulative trends
• Collaborating with Therapeutic Head to identify signals and address product safety concerns
• Engaging with Therapeutic Area colleagues for enhanced understanding and development

Aggregate Report Writer, PSUR, DSUR

Backend Engineer

• Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET, .NET Core) and ReactJS.
• Develop and consume RESTful APIs with a strong focus on performance, security, and maintainability.
• Implement microservice architecture and event-driven patterns using async programming techniques.
• Build responsive, dynamic user interfaces using React, React Hooks, Redux, and React Router.
• Write clean, reusable, and efficient code in TypeScript, HTML5, CSS3, and JavaScript.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Optimize applications for maximum speed, scalability, and reliability.
• Troubleshoot, debug, and improve existing codebases and systems.
• Participate in code reviews and contribute to continuous improvement of development practices.

.NET Developer, React, SQL

Business Development Rep

• Drive new client acquisition for Contract / General Staffing (Non-IT) across industries such as BFSI, Manufacturing, Retail, Logistics, E-commerce, Telecom, FMCG, Healthcare, etc.
• Act as a hunter, identifying, pitching, and onboarding new corporate clients.
• Manage client transfer opportunities, expanding existing relationships into higher billing engagements.
• Build and maintain a strong sales pipeline through cold outreach, networking, referrals, and market intelligence.
• Own the end-to-end staffing sales lifecycle – from lead generation, proposal submission, commercials, negotiations, onboarding, to closure.
• Handle contract staffing deals, including pricing, margin negotiations, SLAs, and commercial terms.
• Work closely with delivery and recruitment teams to ensure timely fulfillment and client satisfaction.
• Own billing, revenue targets, and profitability for assigned accounts.
• Track monthly billing, collections, and growth metrics.
• Ensure adherence to client contracts, compliance norms, and commercial governance.
• Identify upsell and cross-sell opportunities within existing accounts.
• Build strong relationships with HR Heads, TA Heads, Procurement, and Business Leaders.

Business Development Manager – Contract Staffing, Non-IT, General Staffing

• Drive new client acquisition for Contract / General Staffing (Non-IT) across industries.
• Act as a hunter, identifying, pitching, and onboarding new corporate clients.
• Manage client transfer opportunities, expanding existing relationships.
• Own the end-to-end staffing sales lifecycle – from lead generation to closure.
• Drive headcount ramp-ups and ensure sustained hiring volumes.
• Track monthly billing, collections, and growth metrics.
• Build strong relationships with HR Heads, TA Heads, Procurement, and Business Leaders.

Business Development Manager – Contract Staffing, Non-IT

• Ability to translate requirements into design specifications and experience in developing design documents
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contributing in all phases of the development life cycle.
• Identifying , suggesting small changes in system to improve monitoring or improvement needs..
• Handling Volume/lateral Recruitments for one or more Service lines.
• Source potential candidates on various positions in NON-IT industry.
• Perform pre-screening calls to analyze applicants’ abilities.
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions.
• Should have target chasing attitude.