2COMS Consulting Pvt. Ltd.

DevOps Engineer

• Integrate SAST, DAST, SCA, and container scanning into CI/CD pipelines (Jenkins/GitHub Actions/GitLab CI)
• Design and secure AWS environments (IAM, VPC, KMS, WAF, GuardDuty, Security Hub, CloudTrail)
• Implement secure Infrastructure as Code using Terraform
• Secure Docker and Kubernetes (EKS preferred), including RBAC and secrets management
• Perform vulnerability management, cloud posture reviews, and security remediation
• Support compliance initiatives (ISO 27001, SOC 2, etc.)

Secure DevOps Engineer, AWS

Support Engineer

• Serve as the primary technical point of contact for Qualtrics platform usage
• Develop and maintain internal documentation and user guides
• Provide timely and accurate support for user inquiries
• Diagnose and resolve platform issues
• Conduct thorough testing of surveys
• Assist users with data export and visualization
• Ensure compliance with organizational policies
• Design and maintain integrations with external systems
• Manage AI feature permissions within Qualtrics
• Analyze open-ended responses using AI tools

Technical Support, Qualtrics

Data Engineer

• Lead data analysis, mapping, and transformation efforts
• Collaborate with project teams to define requirements
• Perform comprehensive data analysis and cleansing
• Develop, test, and implement SQL-based ETL scripts
• Validate migration outcomes through rigorous testing

SQL Data Migration Specialist

ServiceNow

• Design, develop, and maintain ServiceNow applications, workflows, and custom modules to support business operations.
• Develop and deploy AI-driven virtual agents and automation workflows using ServiceNow’s Virtual Agent and Natural Language Understanding (NLU) features.
• Partner with stakeholders across teams to gather requirements and deliver scalable, maintainable technical solutions.
• Build and manage integrations with external systems using REST/SOAP APIs and AI services.
• Optimize performance and functionality of ServiceNow applications while adhering to industry best practices.
• Ensure high code quality, security, and maintainability across all development deliverables.

ServiceNow Developer, JavaScript

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Deliver accurate technical and operational support, including troubleshooting and issue resolution.
• Maintain consistent customer satisfaction by communicating clearly, empathetically, and effectively.
• Manage inbound support tickets, track progress, and follow up until full resolution.
• Escalate complex or unresolved issues to the appropriate teams with complete documentation.
• Meet daily and weekly performance KPIs related to response time, resolution rate, and customer feedback.
• Collaborate with team members to share knowledge, improve processes, and ensure service quality.

Secure DevOps Engineer, AWS

Technical Support, Qualtrics

SQL Data Migration Specialist

ServiceNow Developer, JavaScript

Customer Support Executive