2COMS Consulting Pvt. Ltd.

Customer Support Executive

2COMS Consulting Pvt. Ltd.

contract

Posted on:

Location Type: Remote

Location: India

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Salary

💰 ₹270,000 per year

Job Level

Junior

About the role

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Deliver accurate technical and operational support, including troubleshooting and issue resolution.
  • Maintain consistent customer satisfaction by communicating clearly, empathetically, and effectively.
  • Manage inbound support tickets, track progress, and follow up until full resolution.
  • Escalate complex or unresolved issues to the appropriate teams with complete documentation.
  • Meet daily and weekly performance KPIs related to response time, resolution rate, and customer feedback.
  • Collaborate with team members to share knowledge, improve processes, and ensure service quality.

Requirements

  • Bachelor’s degree or higher in any discipline.
  • Proven ability in excellent verbal and written English communication.
  • Strong customer service mindset with a focus on user satisfaction.
  • Ability to remain calm and composed under pressure, with a solution-driven approach.
  • Positive attitude, adaptability, and eagerness to learn in a fast-paced environment.
  • Comfortable working on rotational shifts, including US-based hours.
  • Reliable internet connection and a quiet, dedicated workspace for remote work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationcustomer service mindsetsolution-driven approachcalm under pressureadaptabilityeagerness to learn
Certifications
Bachelor’s degree