211 Palm Beach & Treasure Coast

Learning and Development

• Facilitate new hire onboarding, refresher training, JIT training, and monthly Q&A forums.
• Provide individual coaching, performance support, and follow-up training based on staff skill development needs.
• Assist with training logistics, facilitation, and communication.
• Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
• Create training certificates and related documentation.
• Review feedback and QA findings to revise content and develop targeted skill-based training.
• Maintain and upload attendance and training records in designated systems.
• Monitor and respond to training-related email inquiries.
• Track funder-required training compliance and follow up on staff completion.
• Monitor training needs related to corrective action plans and retraining requirements.
• Maintain training calendars, communications, and monthly training schedules.
• Collaborate on special projects as it relates to training to ensure alignment with accrediting body standards.
• Prepare monthly training compliance reports and quarterly training feedback summaries.
• Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.

Training Specialist

Call Center Representative

• Provide information, assessments, and referrals to inbound callers
• Evaluate suicide risk
• Offer emotional support and create safety plans with clients
• Deliver referrals, counseling, and crisis intervention via phone, text, and social media.

Training Specialist

Resource Center Specialist – Call Center