Resource Center Specialist – Call Center
211 Palm Beach & Treasure Coast
full-time
Posted on:
Location Type: Office
Location: Lantana • Florida • United States
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Salary
💰 $18 - $20 per hour
About the role
- Provide information, assessments, and referrals to inbound callers
- Evaluate suicide risk
- Offer emotional support and create safety plans with clients
- Deliver referrals, counseling, and crisis intervention via phone, text, and social media.
Requirements
- High School Diploma or equivalent required
- Associate's degree preferred
- Two years of customer service, social work, or human services experience required
- Ability to establish rapport and effectively communicate
- Demonstrated empathy, compassion, and confidentiality
- Proficiency in computer systems
- Bi-lingual (Spanish, Creole) is a plus.
Benefits
- Health
- Dental
- Vision
- Life Insurance
- Employee Assistance Program
- Paid Time Off
- 403(b)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesocial workhuman servicescrisis interventionemotional supportsafety planningrisk evaluationbi-lingual
Soft Skills
empathycompassionconfidentialitycommunicationrapport building
Certifications
High School DiplomaAssociate's degree