20four7VA

Customer Service Administrator

20four7VA

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Make outbound calls to tenants to schedule health and safety inspections
  • Coordinate inspection appointments between landlords, tenants, and service providers
  • Handle tenant inquiries and concerns related to scheduled property inspections
  • Maintain accurate records of tenant communications and appointment confirmations
  • Follow up on missed appointments and reschedule as needed
  • Book jobs and inspections via phone and through our online booking system
  • Responsible for tenant communications related to health and safety compliance scheduling
  • Support increased workload during peak compliance periods (August–March)
  • Collaborate with an established team managing 30,000+ annual client relationships

Requirements

  • Excellent verbal communication skills with a professional phone manner
  • Previous experience in customer service, call handling, or appointment scheduling
  • Ability to manage sensitive conversations regarding property access and compliance
  • Strong organizational and time-management skills to handle multiple schedules
  • Understanding of UK rental property regulations and tenant rights is preferred
  • Patient, diplomatic, and detail-oriented when coordinating between multiple parties
Benefits
  • Contracted Hours per Week: 40 Hours
  • Scheduled Working Days: Monday through Friday
  • Daily Working Time: 9AM-6PM UK time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationcustomer servicecall handlingappointment schedulingorganizational skillstime-management skillsdiplomaticdetail-orientedpatient