1VALET

Technical Project Manager

• Lead end-to-end IoT project lifecycles from requirements through deployment and handover.
• Develop and maintain end to end project plans, schedules, milestones, and risk registers.
• Track budgets, forecasts, and actuals, escalating risks proactively.
• Manage multiple concurrent projects with varying levels of complexity.
• Communicating effectively with Supply chain, General Contractors, Security Contractors and Field technicians regarding labor scheduling, material needs, project requirements and gathering feedback from the field.
• Interface with engineering teams and client teams for project requirements and scope.
• Manage General Contractors, Security Integrators, Subcontractors and Vendors with their expectations and deliverables.
• Project handover with the highest quality.
• Project financial reporting.
• Continuous process improvements and cross teams’ collaboration.

Customer Success Manager

• Guide new customers through the onboarding process from kickoff to successful platform adoption.
• Conduct onboarding calls, product walkthroughs, and training sessions
• Help customers become proficient in configuring the platform based on their goals and use cases.
• Act as the primary contact for onboarding-related questions and support.
• Track onboarding progress and customer engagement in CRM or customer success tools.
• Identify potential risks to successful adoption and proactively address them
• Collect customer feedback and share insights with Product and Customer Success leadership.
• Collaborate with Sales for smooth handoffs and accurate expectation setting
• Create or maintain onboarding documentation, guides, and training resources
• Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.

Customer Success Specialist

Human Resources

• Act as the subject matter expert for employment legislation across the United States, Canada and Foreign
• Ensure all policies, handbooks, and practices remain compliant with evolving regulations
• Drive the end-to-end recruitment and selection process for technical and non-technical roles
• Serve as the 'go-to' person for all employee-related issues
• Administer regional compensation and benefits programs
• Manage the HRIS to maintain data integrity and generate actionable people analytics

Technical Project Manager

Customer Success Specialist

Human Resources Manager