1Stream powered by bvoip

Strategic Automation Manager

1Stream powered by bvoip

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $110,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Technical Acumen: Deep understanding of Rewst platform functionality, APIs, and coding concepts
  • Strategic Guidance: Oversee the team as they partner with MSP clients to understand their operations, tools, and goals, then design tailored automation roadmaps. Help define strategy for client success.
  • Automation Design: Guide your team in creating and prioritizing high-impact workflows, recommending best practices, and validating feasibility for their clients.
  • Team Performance: Monitor team engagement with clients, surface opportunities to deepen platform adoption, and lead regular development opportunities.
  • Cross-Team Collaboration: Serve as the bridge between AS, support, product, and success teams to ensure clients get timely, actionable help.
  • Advocacy: Educate and inspire teams on the art of the possible – highlighting creative automation use cases and new platform features.
  • Expansion Enablement: Support Customer Success and Account Executives with insights to drive upsell and expansion based on automation growth.
  • Feedback Loop: Capture and relay product feedback from team members to influence roadmap prioritization.

Requirements

  • 3–5+ years as a leader in a technical customer-facing role (TAM, Solutions Consultant, Sales Engineer, Automation Specialist, or similar).
  • Strong familiarity with MSP tools and processes (e.g., PSA, RMM, billing, ticketing, onboarding, NOC/SOC workflows).
  • Able to analyze processes, ask relevant and clarifying questions, and map automation opportunities to business value.
  • Experience with scripting, automation tools, or low-code platforms is a strong plus (e.g., Rewst, PowerShell, Zapier, UiPath, etc.).
  • Highly organized with strong communication and facilitation skills—you translate technical complexity into business clarity.
  • Curious, creative, and comfortable leading strategic conversations with C-level leaders and operational staff alike.
  • Ability to obtain and maintain required product certification(s).