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Manager

• Technical Acumen: Deep understanding of Rewst platform functionality, APIs, and coding concepts
• Strategic Guidance: Oversee the team as they partner with MSP clients to understand their operations, tools, and goals, then design tailored automation roadmaps. Help define strategy for client success.
• Automation Design: Guide your team in creating and prioritizing high-impact workflows, recommending best practices, and validating feasibility for their clients.
• Team Performance: Monitor team engagement with clients, surface opportunities to deepen platform adoption, and lead regular development opportunities.
• Cross-Team Collaboration: Serve as the bridge between AS, support, product, and success teams to ensure clients get timely, actionable help.
• Advocacy: Educate and inspire teams on the art of the possible – highlighting creative automation use cases and new platform features.
• Expansion Enablement: Support Customer Success and Account Executives with insights to drive upsell and expansion based on automation growth.
• Feedback Loop: Capture and relay product feedback from team members to influence roadmap prioritization.

Strategic Automation Manager