1Password

General

• Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
• Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions
• Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience
• Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention
• Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates
• Gather and share customer feedback to inform product development and improve overall customer satisfaction
• Ensure all renewal agreements are properly documented and compliant with company policies

Renewals Specialist

Engineering Manager

• Help set and support strategic direction for the team
• Drive alignment and be responsible for the team's results
• Collaborate with senior individual contributors to create an engaging technical vision
• Work with cross-functional partners to define solutions for customers
• Scope and plan key deliverables with the team
• Drive execution with emphasis on quality and communication
• Provide technical leadership to developers
• Recruit and retain top tier talent

Engineering Manager, Managed Credentials

Customer Success Manager

• Manage and grow a strategic portfolio of Commercial and Mid-Market accounts.
• Develop and execute comprehensive Success Plans aligned to customer security and business objectives.
• Maintain a deep understanding of each customer’s structure, priorities, risk posture, and growth trajectory.
• Build multi-threaded relationships across technical champions, IT leaders, security stakeholders, and C-suite executives.
• Lead proactive lifecycle engagements including executive business reviews, roadmap discussions, webinars, and tailored enablement sessions.
• Increase product activation, feature adoption, and utilization across your book of business.
• Provide prescriptive guidance grounded in cybersecurity and Identity & Access Management best practices.
• Translate complex technical capabilities into clear business outcomes for diverse stakeholders.
• Own gross and net revenue retention targets across your portfolio.
• Identify expansion opportunities through upsell and cross-sell motions in partnership with Account Executives.
• Proactively mitigate churn risk through data-driven health analysis and strategic intervention planning.
• Maintain accurate forecasting and account insights within Salesforce and Gainsight.
• Execute disciplined engagement and renewal planning.
• Synthesize customer insights including feature requests, competitive intelligence, adoption trends, and business risks.
• Deliver consistent reporting on portfolio health, expansion pipeline, and renewal outlook.
• Stay current on cybersecurity trends, particularly in Identity & Access Management, Zero Trust, and Extended Access Management.
• Confidently engage CISOs, CIOs, and executive stakeholders with industry-informed insights.
• Position 1Password as a strategic partner in modern access security transformation.
• Partner with Sales, Solutions, Onboarding, CX and Marketing to deliver unified customer engagement.

Senior Customer Success Manager, Commercial

Account Executive

• Manage a territory that includes target-accounts and an existing book of business that has companies with 2501+ employees.
• Focus on hunting new business opportunities, building sales pipeline, and driving growth within the Enterprise sector.
• Responsible for upselling into the existing account base, leveraging our Extended Access Management platform.
• Engage in customer-facing activities, including in-person meetings and events.

Account Executive, Enterprise – Southeast

Full-stack Engineer

• Define and execute the vision for 1Password's GTM intelligence infrastructure
• Translate data across CRM, marketing automation, product usage, and financial systems into curated insight products
• Own the deployment and organizational change management for 1Password's AI agent platform
• Serve as a senior thought partner to Sales, Marketing, Customer Success, and Finance leaders
• Represent the intelligence function in executive forums
• Build and lead a high-performing team of GTM Engineers
• Develop the broader organization's capacity to work with AI tools and data-driven insights

Director – GTM Engineering

Product Manager

• You lead by words and actions, guiding a trifecta of Design, Engineering, and Product leaders together to prioritize the most important customer problems.
• Join a fast-scaling business with a unique blend of consumer and enterprise customers that will be launching new products that you define.
• You will be responsible for helping define and deliver 1Password’s product portfolio strategy, optimizing the product to meet the needs of our business buyers and be obsessed with the overall user experience.
• You will have corollaries in Engineering and Design that you’ll team up with to drive results across your team.
• As a leader on the team, you must foster and establish excellent relations across all departments, and we’re expecting you to represent the company in public with executive decision-makers and media.

Staff Product Manager – Authentication

Software Engineer

• Partner closely with engineering, design, and go-to-market leaders
• Own roadmap definition, prioritization, and product strategy
• Drive weekly, monthly, and quarterly prioritization across your product area
• Represent the voice of the customer in all that you build
• Establish and own success metrics for your product area

Staff Product Manager, Developer Workflows

Revenue Operations

• Serve as primary analytics partner to GTM leadership
• Deliver high-impact analyses and dashboards
• Define, govern, and track GTM KPIs
• Write optimized SQL queries and build data models
• Design and own dashboards in Salesforce and Looker
• Partner with Data Engineering to build scalable data solutions
• Lead analytics initiatives from scoping to delivery
• Maintain clear documentation for strong collaboration

Senior Revenue Strategy Analyst

Administrative Assistant

• Own and optimize complex, multi-stakeholder calendars for Security and Product VPs
• Drive meeting hygiene and outcomes: agendas, pre-reads, the right attendees, action items, and follow-through
• Coordinate operating rhythms: team meetings, leadership syncs, planning cycles, business reviews, org communications
• Partner with VPs on priority management
• Manage travel and logistics
• Serve as a trusted liaison to senior leaders, internal teams, and external stakeholders
• Handle confidential information and sensitive topics with care

Senior Administrative Assistant

• Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
• Guide customers through their 1Password lifecycle, ensuring they realize measurable value from Extended Access Management while aligning solutions to their operational and security priorities.
• Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities in partnership with Account Executives.
• Lead executive business reviews, success check-ins, and lifecycle engagements.
• Increase product activation, feature adoption, and engagement across assigned accounts by focusing on business outcomes.
• Provide prescriptive guidance aligned to password security and Identity & Access Management best practices.
• Translate product capabilities into relevant business value for customer stakeholders.

Customer Success Manager, SMB

Administration

• Champion the strategy for clean data architecture and own the architecture, configuration, and governance of 1Password's Atlassian platform, starting with Jira and Statuspage.
• Participate in the company's Jira Council, a cross-functional governance group that keeps the platform aligned with organizational needs.
• Partner with engineering, product, IT, and security teams to understand how they work and build Atlassian platform solutions that fit the way people operate.
• Design and enforce Atlassian platform governance standards: project creation policies, workflow standards, naming conventions, field usage, and permission models.
• Build and maintain Jira automations to reduce manual work and improve data quality across the platform.
• Lead Atlassian tool onboarding for new teams and programs. Create training materials, run enablement sessions, and be the subject matter expert people trust to point them in the right direction.
• Own the Atlassian vendor relationship and help shape the platform roadmap as the suite expands.
• Identify technical debt, configuration drift, and process gaps. Build a backlog, prioritize it, and work through it.
• Partner with others in IT on integrations between Atlassian tools and other enterprise systems (e.g., Slack, Identity Providers, CI/CD pipelines, or CRM tools).
• Evaluate, manage, and audit third-party apps and plugins to ensure platform stability, performance, and security compliance.
• Document configurations, workflows, and decisions so the platform is maintainable by the broader team.

Senior Atlassian Administrator

Product Designer

• Contribute to the design of meaningful product experiences that make security clear, usable, and trustworthy for individuals and businesses alike
• Own well-defined features and problem spaces—partnering with product managers, engineers, and researchers to understand user needs, explore solutions, and deliver high-quality work that aligns with both customer goals and business priorities
• Contribute to design direction within your focus area, collaborate closely with your team on shared standards and practices, and raise the quality of work around you through active participation in critique and peer feedback

Sales Engineer

• Serve as the primary technical advisor for SMB sales opportunities within the Go-to-Market team.
• Partner with Account Executives to deliver scalable, impactful technical support throughout the sales cycle.
• Recommend and position tailored product solutions that align with SMB customer needs.
• Collaborate with Sales Enablement and Product Marketing to create internal resources and deliver product education to customers

Sales Engineer, French

• Write Go code for shared, production-ready library packages — observability (logging and tracing), configuration, HTTP servers/handlers/clients, and gRPC
• Contribute to feature design, implementation, documentation, and releasing code to production.
• Write clean, well-tested Go code with clear doc comments, runnable examples, and changelog entries so other teams can confidently build on your work.
• Collaborate in an inner-source model — give and receive timely feedback through code reviews and design docs with contributors from teams across the company.
• Participate fully in team processes: standups, planning, retros, and team design discussions.

Developer Intern, Service Development

Security Engineer

• Validate incoming security findings from the broader research community using code analysis tooling or other industry standard pentesting tooling e.g. burpsuite.
• Work with engineering teams to remediate valid findings in our codebase (product). Respond to security researchers, help with public disclosure.
• Build or improve upon new automated workflows and tooling, leveraging LLMs for vulnerability triage, validation, remediation in any of rust, golang, python, etc.